They sent me a broken miner weeks ago…
They sent me a broken miner weeks ago and are now ghosting me when I inquire about a replacement. Greedy and uncommunicative, this company is absolute trash. I recommend going with ANYONE else
By Parker B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
445 reviews
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BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
445 approved reviews, newest moderated first
They sent me a broken miner weeks ago and are now ghosting me when I inquire about a replacement. Greedy and uncommunicative, this company is absolute trash. I recommend going with ANYONE else
By Parker B.
Hello, Everyone. First of all, BT Miners is not a scam and neither am I. Second, BT Miners takes credit cards. Third, the team at BT is friendly and professional. Im a small fish in the mining business right now and all these things matter to me. Molly and Team BT, FTW.
By yanick C.
Purchasing my first miner was very easy and shipping was quick. They answered any questions I had about the products I was interested in. I was so pleased with my first purchase from them that I have entrusted them with a rather sizable order this time around.
By Sean
BT-miners answered all of my questions and made it easy to conduct business with them. Deliveries came faster than expected as well. US buyers, be sure to budget in money for Tarifs, but BT-Miners pricepoint made it still cheaper than many competitors in the US.
By Ryan L.
Everytime I see a reasonable price for their site advertised, I click and go to their site and ots 3 to 10 x what was advertised plus the CC fee pr Crypto fees on top.
By Bla
miners work as expected. Got here in a timely manner
By Mike B.
BT Miner staff was able to answer my questions with confidence. The machine ordered actually arrived earlier than estimated. The customs process went as advertised. Thanks Lena, you're the best! Derek
By Derek B.
Response from BT-Miners· Nov 18, 2025
Thanks for your trust and support!
BT-Miners is hands down the best in the business — from start to finish, they made the entire process smooth, secure, and stress-free. The peace of mind they provide is unmatched, and their customer service is absolutely top-tier. A special shoutout to Lena, who went above and beyond! She was incredibly patient, walking me through everything — from the initial purchase, through customs clearance, and even helping me set up my miners via Zoom. That kind of dedication and personal support is rare these days. I’m beyond impressed with the professionalism, communication, and integrity of BT-Miners. I’ll definitely be buying from them again — highly recommended for anyone serious about mining!
By Art F.