Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
445 reviews
BT-MinersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
445 approved reviews, newest moderated first
I refuse to send anyone an image of my ID to purchase something with a credit card. Let alone a company located outside of my country why would I do that
By Scott R.
Response from BT-Miners· Jun 20, 2025
Hi, we do state at check out that all card payments will need to be verified by a valid photo ID. You can choose to pay by other methods if you don't want to provide ID.
Great company to work with both with regard to miner repairs and purchases. Customer service promptly responds and are truly helpful. 5 Stars!!
By Double Down Mining L.
When my miner arrives it was damaged and they told me it was a used model. They had not sold it this was or disclosed it wasn't new. They abused their position of having been paid via wire transfer to not allow a refund. Never resolved the issue to my satisfaction and I was forced to just take what I could get. Edit - After weeks of constantly chasing them for a resolution I was initially offered $250. I continually expressed that it was not acceptable to receive a damaged and used miner and that be the resolution. Finally, they credited my account with $750 in store credit. Absolutely not resolved to my satisfaction.
By Nathan M.
Response from BT-Miners· Jun 20, 2025
Hi, we sincerely apologize for sending out a used model in stead of new one. We did settle on a $750 compensation for this case. You should have received that compensation 2 months ago.
easy transaction, and fast respond
By Juan G.
Having understanding that some people are ignorant like myself. And allowing me to correct a purchase order
By Jerry M.
The tariff situation made things rocky but BT Miners was quick to fix the situation!!! Buying another Machine right now!!!!
By Charles P.
The purchase was easy to follow and payment worked great.
By Peter E.
once you have access to an account rep, they are very helpfull and respond fairly quickly given the time difference
By Al V.
