Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
486 reviews
B-Stock SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
B-Stock Solutions (bstock.com) has 486 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
486 approved reviews, newest moderated first
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By Jake
Response from B-Stock Solutions· Nov 25, 2025
Thank you for your feedback. We appreciate you taking the time to share your concerns. We are reviewing our process to ensure compliance.
Ananda Helped me with everything I needed in the shortest time ever in the history of me calling Bstock. Included me in the email and also pushed my request to the carrier. Thank you Ananda!
By LivUp D.
Response from B-Stock Solutions· Nov 20, 2025
Thank you so much for taking the time to share this! We’re thrilled to hear that Ananda jumped in quickly and made the process so smooth for you. Including you on the email thread and pushing the request to the carrier is exactly the kind of proactive support we aim for. We’ll make sure Ananda gets the kudos!
Good service
By Papi S.
Response from B-Stock Solutions· Nov 13, 2025
Thank you so much for the 5-star review! We really appreciate you taking the time to share your feedback and are glad to hear you had a good experience. We look forward to continuing to provide great service on your future orders!
I had two pallets I paid over $3000 for. I got two giant cardboard boxes with an open top. All they did was throw items in the two boxes each 48X40. Everything at the bottom and some items throughout the box ended up getting crushed. There were items that burst open and leaked throughout the box. The item that was most expensive was not as described and not worth the amount. Worse, there was a sticker on the item saying does not match. So they knew and sent it anyways. The customer service chat person told me to wait 7 days before submitting a claim. The rules from BStock say you have five days to submit the dispute. Fraud! I dont have the time to look inside each return to see if boxes or toys are missing item pieces. Responding to response below: I still have not heard back from anyone and probably wont until the five days are up so they can find something in the contract to not have to reimburse me for these items. I cant review all 600 items, take pictures, and upload them in five days. There website does not have anything to upload pictures or point them to a google cloud or icloud website. I am the one that told the second chat person about the 5 days and figured out the first person was lying to me myself. The website gives very little text box space to describe the issue on the return form and there is no way to upload or give my photos. Dispute was filed on 11/5/2025. Not 11/6/2025. Maybe I will put together a youtube video documenting the experience.
By Matt S.
Response from B-Stock Solutions· Nov 7, 2025
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive pallets in that condition. That’s not the experience we want for any of our buyers. We did confirm that you opened a dispute today (November 6), and our mediation team is now reviewing your case. I also reviewed your chat history—one representative mistakenly told you to wait seven days before filing, but another correctly clarified that disputes must be submitted within five business days of delivery. The agent who provided the incorrect information will be coached to prevent this from happening again. Please know that we take your feedback seriously. Our goal is to be a trusted partner in helping you grow your business, as we’ve done for many other buyers. Your dispute will continue to be reviewed so that we can work toward a fair resolution for all parties involved.
They sell TRASH, double charged me weekly for shipping, and when I brought it up to them they said to mail in the invoices to them I did and got NOTHING FOR IT, incomplete furniture, BROKEN TRASH PURPOSELY SHOVED IN BOXES AND SEALED! I PUT IN 30,000 AND ANDED UP CLOSING SHOP CAUSE I COULDNT SELL TRASH! THEY HIRE FOREIGN DELIVERY DRIVERS THAT NEVER SHPWED UP ON TIME AND REFUSED TO HELP UNLOAD THE TRUCK CLAIMING IT WASNT THERE JOB!
By hawk M.
Response from B-Stock Solutions· Nov 3, 2025
We’re sorry to hear about your experience and understand how frustrating it must have been when things didn’t meet your expectations. The auctions you purchased from were listed under “Used – Fair Condition,” which is clearly defined on our site as merchandise showing heavy signs of use that may require repair before resale. Every listing includes these condition details so buyers can make an informed decision before bidding. Shipping costs are also displayed up front prior to bidding, so there are no surprises. If you believe you were charged incorrectly, please contact our customer service team with the invoice numbers so we can verify and resolve it. Regarding delivery, B-Stock and our sellers partner with major, licensed freight carriers. Drivers are not B-Stock employees, and it’s standard industry practice that unloading is not part of their contracted service—some may assist for an additional fee, but that’s at the discretion of the driver. We’re truly sorry your experience fell short of expectations, but all the details you mentioned—product condition, shipping rates, and delivery terms—are provided in every auction listing so bidders can make an informed choice. We appreciate your feedback and will share it with our teams to continue improving transparency and customer experience.
Case ESP17291 – shocking arbitration result. The listing said “Branded Bags Mix” with €200 retail per item, but 1/3 of the order were €2 no-brand bags and only 7% branded. B-Stock refuses to issue a full refund despite clear evidence of deception. Very disappointing and unprofessional.
By piet L.
Response from B-Stock Solutions· Oct 27, 2025
We’re very sorry to hear that you’re disappointed with the outcome of your case and understand how frustrating this experience has been. Your case went through our full mediation and arbitration process, where both your evidence and the seller’s were reviewed in detail. The independent arbitrator determined that a partial refund was appropriate based on the mix of branded and unbranded items received compared to what was described in the listing. While we recognize this may not be the result you were hoping for, the decision was made to ensure fairness and consistency for both buyers and sellers. We truly appreciate you taking the time to share your feedback. It helps us continue working with sellers to improve listing accuracy and ensure buyers have the clearest possible expectations before purchasing.
i didn't receive the whole shipment. It was split i two shipment, both were purchased but only one was shipped. I have been trying to get the second shipment but no action.
By Chaslav K.
Response from B-Stock Solutions· Oct 21, 2025
We’re sorry to hear you’re still missing part of your shipment—that’s understandably frustrating. We last reached out to you by email on October 16 (today is 10/21) and offered a partial refund for the missing items. We haven’t received a response yet, and as mentioned in that message, if we don’t hear back, we’ll move forward with processing the refund automatically. Please check your inbox (and spam folder) for our last email and let us know if you agree with the proposed resolution or would like to discuss it further. We appreciate your patience and want to make sure this gets resolved promptly.
Jordan from customer service was wonderful and very helpful :)
By Main
Response from B-Stock Solutions· Oct 27, 2025
Thank you so much for sharing your kind words! We’re thrilled to hear that Jordan was wonderful and helpful during your experience—she’ll be so happy to know her support made a difference! We appreciate you taking the time to leave such a positive note.
