brylanehomeReviews of brylanehome.com

Bought a couple of Christmas Decorations (elves that were supposed to stand up but didn't) that did not work out so I decided to return them. BE FAIR WARNED that this process will take AT LEAST three to four weeks before you see any of your money. You also have to pay a 10% restocking fee (to cover postage I assume). The return carrier takes FOREVER to send the return, so the package stays in transit for much longer than it should. To speak of the quality of the items I purchased, they were just okay. They didn't perform as they appeared to on the website, but I also didn't do as much research as I should have. I also found the same items on another website for a lesser price (also my fault for not doing the research). This isn't why I returned them though. I just really didn't like them. Overall, I won't do business with them again, and I don't recommend them to anyone else. If you find something you can't live without on their website, do yourself a favor & search for the item on other websites. For the record, I purchased the items about a month ago & shipped them out two weeks ago. They are still in transit & generally sit at a shipping hub for 5-7 days before they are transferred to the next stop. So far, they have only made it to NJ & I am in New England. I contacted Customer Service & they told me I may be waiting a few more weeks to receive my refund. It did NOT take that long to receive my items when I ordered them.

On September 12th, I ordered two pillow shams. I have been waiting over a year for them to finally go on sale and they did, so of course I ordered them. What a mistake!! They were supposed to ship out on September 14th per FedEx. At any rate I forgot about them and one day I'm sitting there thinking we're in the heck is my order? They never gave me the tracking information after I placed my order so I had to get a hold of them. I used the chat feature, and was told on September 20th that they had sent the shams to FedEx and FedEx had done nothing with it except create a label. They did give me the tracking information with FedEx. So I called FedEx, and gave them the tracking information even though I had it in front of me, and knew nothing had shipped out. I asked him what the holdup was because the label had been created on the 13th of September. But on the 14th nothing happened. They informed me that they never received the shams from Brylane Home. So I went back to Brylane,and talked to the same customer service person I had, and said look your company never shipped them over to FedEx. That's why there's been no movement except their label created. Their customer service rep said no, no they are at FedEx, they are not here. I said I don't know how that can be when this is the 20th of September and they should have been here by now. I'm like a ping pong ball being bounced from one company to another. I said I don't know what you want me to do but it's your job to get it shipped over to FedEx. Let's just cancel the whole order and give me my money back. They go into a long drawn out example and tell me I have to wait until October 4th in case they should come. Lol. Of course they didn't come. A child would know that. So on the 4th of October, I started another chat but this time I had to use a different email address because every time I went in on the chat feature it said chat already opened and it wouldn't let me start another one. At any rate, I went round and round with them again and this time they said oh yes we see the problem. The manifest was created but we never shipped the product over to FedEx. But it's lost somewhere between us and FedEx. Those two statements make no sense. At any rate I said I want my money back right now, so they put me on a long pause. They came back and said we're sorry we can't override the system to give you your money back until we get the product back!! What in the hell are you talking about? A product can't be sent back to you because number one I don't have it and number two FedEx never received it. That's for you to work out with FedEx. Not for me to worry about. They said there was no way to override it. I would just have to wait. I was so ticked off. I could have screamed! At any rate. I decided not to argue with them. I simply called up American Express and created a complaint with them, downloaded all the chats and the excuses, downloaded the information from FedEx that showed it never even got sent over, and lo and behold American Express refunded my entire amount. I should have just done that in the first place. Please don't and I repeat, DON'T buy anything from this company, unless you want to struggle, plead, and beg, to get what you ordered. I hope they go out of business sooner rather than later. This was my first order by the way. I should have known better.

Found the oversized blanket I wanted- you’ve got to be kidding me - 24.99 for shipping. Delete. 👎🏼

The WORST customer service experience. DO NOT ORDER FROM THEM. I ordered mirrors from them online. They never sent an email confirmation. I called them several times to ask for an email confirmation or at least a tracking number so I can figure out what's going on with the order, which I never received (despite the website saying it takes 7-10 business days to arrive). Today, after over 2 weeks of waiting for this item, I called yet again only to be told that they cancelled the order and that I should be receiving a letter in the mail (in the mail!?!) as to the reason. Complete waste of my time and energy dealing with this unscrupulous company. DO NOT ORDER FROM THEM.

I experienced the same as many of the reviewers, I received a defective curtain panel (after it taking two months to get the panels) the customer folks allowed me to return the one panel and promised a reorder, after two months of runaround I cancelled the reorder (which was now backordered) and was told that I could not get a refund or return the first panel.

Terrible customer service. They sent me a wicker chair without legs, then gave me the runaround for months, Then they refused to refund me or send another unless I sent the massive chair to them in the mail even though it was useless. I honestly felt back for their customer service people because it seemed clear that they were not empowered to actually help and make decisions. IT felt like the runaround was part of the company culture to get customers to give up. So ridiculous, especially when their competition does such a better job. See pics.

Worst Company Ever, Ordered Several items and opened up charge card. Never received several items. Tried to get a refund but was told I had to wait 30 days. Told them to cancel order, closed the Charge account and returned the items I did receive. Now they are refusing to credit me. Claiming they cant find the items even though they cant find the order number either. A supervisor hung up on me and basically told me to kiss my money goodbye.

I ordered a comforter and shams. The shams never came. The comforter I received looked nothing like the one pictured. It took 3 chats and one phone call to get any information. The second chat girl argued with me and told me that's what I ordered, although she had no way of knowing. I said the one I received was olive. She said well we don't even make it in olive. So I emailed her a picture. She immediately said, I can't open the file, sorry! And closed my chat. She was calling me a liar. And now these tacky asses are making me sign a %3%@# AFFADAVIT to prove I never received the shams and send back the comforter. All a bunch of BS- FOR NOTHING