Bryan AnthonysReviews of bryananthonys.com

Have seen these advertised for ages and love the concept and story behind them. The messages are really nice and the necklaces are lovely. I have to say customer service did respond quickly when I emailed regarding it taking longer to get here (COVID-19 problems) so can't fault them in that regard. I haven't seen jewellery like this anywhere and the little messages with them make it a great gift to add more meaning. Great concept and design. When I expressed disappointment they went above and beyond to rectify it, very impressed!

A few days ago I had no knowledge of Bryan Anthonys existence, but that changed when I saw an ad on Facebook. I didn’t do a ton of research about the brand or company, so I window shopped blindly. I mistakenly placed an order last night and became concerned when I wasn’t able to reach them by phone. I then started looking up reviews which led me to this website. Needless to say, after reading about others’ experiences I was TERRIFIED that I may never hear from their customer support team or see my money refunded. However, that just wasn’t the case!! I sent them an email and Cheryl (who I am assuming is from customer support) got back to me within a couple HOURS and had resolved every concern I had, not to mention she was incredibly pleasant! I can’t give you a testimony about their products as I have never owned them, but I can confidently attest to how great their customer service is (even in the midst of a pandemic).

Not sure what the bad reviews are all about. I’ve been ordering from them for years when it was just the founders - its been amazing watching them build their team. The jewelry is great quality and the shipping is always fast. I love me some BA!

Save yourself a headache and DON’T order from this company! When I made my purchase they told me I would receive it in a certain number of days so I didn’t pay for express shipping or order a gift from another site. I have inquired FOUR times and have received no answers or solutions besides “we’re doing our best, here’s a $25 gift card for your next purchase” (what a joke lol). I have requested my money back or at least a partial refund and I have yet to even receive my order which was a Mother’s Day gift. Always such an embarrassement when companies go out of their way to provide horrible customer service. Sorry for the rant but figured if it saved one person from ordering from Bryan Anthonys then it’s worth it! *UPDATE WITH RESPONSE TO CEO: Still no solutions. What kind of offering is a $25 gift card? LOL Your "large message on our checkout page" was not there when I made my purchase, wish it would've been though! There is something else you can do, I've asked a few times... Give me my money back! If your shipments were being impacted by COVID-19 then you should've said so. You made a mistake, own up to it and compensate me. **UPDATE: They have blocked me on all platforms and deleted my posts/reviews. Companies like this spend more money on marketing than anything else. It's a shame.

Great products and amazing service. I accidently ordered two gifts and notified customer service before shipping. They responded so fast and I am really happy with the outcome. I highly recommend there product line! Thank you! Brenda H.

Update: Bryan Anthony contacted me with pressure to give them PayPal account information, claiming this was the only way to resolve the issue. When the information was not given to them (why should I? They already had my account order number with all the details necessary to appropriately rectify the issues.) BA attempted to remove this negative review claiming I never truly made any purchases from them. The deception continues. Just like my original review on their site was never published, they tried to silence the truth of this one as well. Be cautious, not only with lack of product quality but with lack of business ethics and integrity. I have ordered several necklaces from Bryan Anthony. Upon receipt I absolutely loved the look of them. The Beautifully Broken, Endings, and the Sun are particularly meaningful. Unfortunately after a few months of wearing them interchangeably, taking them off at night and for showering etc, the lack of quality shows significantly. The gold in the Beautifully Broken and Endings necklaces has worn off in several places. Also, my silver Sun necklace has lost a small gem. These quality issues have made them look worse than cheap jewelry store pieces...equivalent to costume jewelry. For the price of each piece, this is unacceptable. Disappointing. As far as only positive reviews on their website, this is misleading and deceptive at best. After an email request I wrote a descriptive, honest, and respectful review that was not five star (how could it be based on my experience), however, it was never posted on the site. Shame.

Got sucked in my instagram ads....really like the grit necklace (bought it for a friends birthday) but it’s not worth the money....definitely not “skip the que” or mystery gift, which were both my fault for buying, but the real reason for writing this review is a further £18 (around $25) I had in customs charges to receive the post. Not cool. Essentially paid $100 for something I could have got on the high street with a nice message on it

I bought the Sunshine necklace set and the quality was so disappointing. While their jewelry is beautiful, invest in something that will last more than 1-2 months. Also - I find it pretty sketchy that their website won't show any low ratings, especially when I've tried to leave one. Extremely misleading. EDIT: Adding this edit to mention that when I have left a comment politely questioning the quality on their instagram page, they blocked me. While I appreciate your polite reply and taking the time to message me, removing my comment and blocking me shows that you do hide negative reviews. Also nice to see that the company is reporting any and all negative reviews on trustpilot.