BRXLReviews of brxl.com

Response from BRXL· Jul 3, 2026

We are truly sorry to hear about your experience. We completely understand how disappointing it must have been to wait for help with your return, especially when you felt that no one had responded. That is never the experience we want any of our customers to have. After reviewing your case, we found that our after-sales team sent you a return assistance email on June 25. It seems that our message may not have reached you or may have been overlooked. Most importantly, please don't worry—we are here now, and we will make sure this is resolved for you. Our team is already following up again and will personally assist you through the entire return process until everything is taken care of.

Response from BRXL· Jul 2, 2026

We're so sorry to hear that your order hasn't arrived yet. We completely understand how disappointing and frustrating it is to be waiting for your bras after two weeks, and we sincerely apologize for the experience. Please don't worry—we're here to help. Our customer support team is already looking into your order and will do everything we can to resolve this as quickly as possible. Whether it's tracking down your package or finding the best solution, we'll make sure you're taken care of. Your satisfaction truly means a lot to us, and we appreciate your patience while we work on this for you. Thank you for giving us the opportunity to make things right.

Response from BRXL· Jul 2, 2026

So sorry to hear that you received the wrong item. May we have your order number? You can contact our support team [email protected] directly. Your satisfaction is very important to us, and we would like the opportunity to make things right. Please don't worry, we will definitely help you solve the issue.