BrunecoutureReviews of brunecouture.com

Purchased a product that was advertised on TikTok but never received it. Repeated interaction with "customer service" did not result in getting said product. Seeing other reviews, I believe this company is fraudulent and should be shut down.

Would not trust this site. One word FRAUD!! I ordered something last October still have not received it or given a refund. If I could give zero stars I would.

This is a scam company. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. Agree with the previous reviews. Ordered some shelves in November 2025. They never came. I contacted through the customer services (eagleember.top). 2 further 'attempts' to redeliver and fake tracking and different excuses each time. Never arrived. Offered compensation and a refund. Now not answering my emails. I was too late to get a refund from PayPal. Be aware that you need to report to PayPal within 180 days of the transaction. They also trade through LIANLIAN TRADING CO. , LIMITED. Am now reporting it to the National Cyber Security Centre and reportfraud.police.uk

I had ordered a purse last fall. I have never received it. I had lots of conversations with Vivian with lots of reassurances of it would be sent. It was not ever sent, no tracking, and no communication from her since early May!!!

I ordered a golf bag in sept 25 i have been told it has been delivered it clearly wasn't , they then admitted it hadn't .They have been sending another one since last year and now there not even replying , not sure where to go next .

This is a fake company take money I have 62 mail from a woman name Vivian Fake fake fake

I Order at 2025 August and pat it/ This product never come to me I wrote alot of mails and always got some different answer: Dear הוגו ， Thank you for your letter and feedback. We checked the logistics system and it shows that your package has been successfully delivered. We delivered it according to the address you provided. Therefore, we suggest that you first inquire with the relevant courier company about the whereabouts of your package. They may know where to deliver it. In addition, you can also ask your family or neighbors whether they have signed for it for you. If you have done the above suggestions but still have no news about the package, please contact us. We will take measures to conduct necessary investigations. We sincerely apologize to you again and hope that you can receive your items as soon as possible. Have a good day. Sincerely, Cole 26-9-2025 answer: Dear הוגו ， Thank you so much for choosing our product. We will complete the investigation and reply to you as soon as possible. Thank you for your support and understanding. Kind Regards， Cole 27/10/25 another answer: Dear הוגו, Thank you for agreeing to resend your order. We have registered the relevant information and will process your resend request as soon as possible. Please be patient and it is expected to take about ten days to provide you with a new waybill number. During this period, we will continue to monitor your order status and ensure that you get the latest information in time. If you have any other questions or need further assistance, please feel free to contact us. We attach great importance to your shopping experience and thank you for your understanding and support! Looking forward to receiving your new package as soon as possible! Sincerely, Cole And always the similar answers.

Here again with this 'shower', STILL NOTHING, reached the end of my tether with the excuses for non delivery, paid through PAYPAL and have had the money refunded this week ------ take note ---- PAYPAL !