They have the best customer service…
They have the best customer service hands down.
By Heather K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
812 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a unique insulated drinkware brand with a sole focus on the adult beverage community.Shop now with fast shipping at brumate.com
Bru Mate (brumate.com) has 812 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
812 approved reviews, newest moderated first
They have the best customer service hands down.
By Heather K.
Brumate always goes above and beyond to satisfy its customers. Every experience I have had has been A++
By Brenda M.
Brümate products are amazing and customer service is fantastic! I have many products now and love them all. My winesulator keeps ice water cold for several days and I am blown away!
By Alexis
Excellent customer service and even better products! My orders are always delivered in a timely manner and arrive in pristine condition. I'd highly recommend any product from this company and encourage ordering directly from the Brümate website!
By Cheyenne
Love love love! In the process of exclusively only using brumate from my coffee in the morning, soda/water during the day, to drinks at night! Always great luck with shipping!
By Kim P.
Love my Brumates! Ordered some as gifts this Christmas and everyone who received one was so amazed and started using them immediately.
By Sarah Danielle K.
Amazing products and best customer service !!!
By Shannon
I have LOVED every item I have ordered and every customer service experience has been resolved quickly! Even when I messaged the owner, Dylan Jacobs, on FB about an order that seemed to be “stuck in transit” and most likely would arrived before Christmas! He responded and promptly sent a new order that arrived in time!
By Wendie Denney B.