Bru MateReviews of brumate.com

Horrible delivery!!! I’m still waiting for my cooler I ordered November 27th! Looks like a great product but unfortunately neverr received!!Attempted to contact customer service multiple times. Don’t do it!!

I have spent a fortune on their products but the company can't handle growth, they don't ship thier products and steal your money. I am getting the run around and paid two months ago. DO NOT WASTE YOUR MONEY! This company is a joke.

TERRIBLE. The tops don’t come off either of our Brumate Tumblers & they simply do not care. Do NOT buy from this company.

I would give them zero start if I could. I purchased five different cups from this company and I've bad issues with all of them. I cup the handle came off, the magnet fell apart on two lids, and the finish peeled off. Their policy is they will replace anything as long as you provide proof, but that is a lie. I provided pictures, and they refused to replace anything. All they were willing to do if offer me $10 off my next purchase. This has to be the worst customer service I have ever experienced in my life, and I will never purchase any of their products ever again. You are better off buying cups from Otterbox, Yeti, or Owala. Brumate is a brutal company.

Their customer service team is a joke. I was extremely disappointed in the quality of the product I received and the customer service team sent out a generic “we’re sorry to hear that” response. Update (11/26/23): The company responded to my complaint on BBB and said they get a response from me and asked for another response. I went back to the email they sent me and explained my concerns and again received no response from the company.

Sept 25th Ordered $1300 worth of mugs for party favours for our wedding taking place Nov 8th. They were supposedly lost in shipping and despite a request to have a new order expedited with a 2 week deadline, this was completely missed without regard, forewarning or response from brumate other than a $140 refund for the inconvenience. Despite having a great product the customer service is horrendous and our wedding guests recieved yeti mugs instead. Thanks for the headache and frustration brumate during an already chaotic time in our lives You're customer service and attention to detail will not be forgotten and we will actively boycott your brand and products going forward.

I am writing to file a formal complaint against BrüMate Inc., an online vendor specializing in beverage containers. I have experienced a series of delays and poor customer service interactions, Date of Purchase: Sep 9, 2023 Total Amount: $152.68 (Including $41.99 Shipping) Timeline of Events: Sep 9, 2023 - Placed an order with an expected shipping date of ~Sep 30, 2023. Oct 2, 2023 - Emailed BrüMate for an update; received only an automated response. Oct 4, 2023 - Followed up due to no updates; requested a refund but received no reply. Oct 6, 2023 - Emailed again for an update and a refund; received a templated email with no resolution. Oct 10, 2023 - Finally informed that my order is "Awaiting Carrier Processing" and no refund could be provided. Oct 17, 2023 - Informed by Passport Shipping that they are still awaiting the package from BrüMate. Despite BrüMate Inc.'s advertised 3-5 business day shipping policy, and a specific promise for my pre-ordered items to ship around Sep 30, 2023, my order remains unfulfilled as of Oct 17, 2023. To add to this, their customer service has been non-responsive and dismissive, refusing to issue a refund or provide a clear solution. This experience has been incredibly frustrating and serves as a poor reflection of consumer protection standards.

I loved Brumate products and until last week would promote them to all of my friends and family. I had never had an issue with an order but last week an order that I had with Brumate didn't arrive even though Brumate told me it did. I submitted an inquiry to customer service and almost a week later I have not gotten a response. I keep getting automated messages saying that "wait times are longer than normal" and that "the order was delivered" when in fact, it was not. There are so many stainless steel companies out there with great service. Sadly, I have to part ways with this company as they obviously are in over their head and don't care about their customers.