Bru MateReviews of brumate.com

I sure wish I would have looked at these reviews before I placed my order. I sent in an order for two of their advertised coffee cups and still have not received them. They said there was free shipping but apparently, they are sending them by horseback. UPS said they had sent them the cheapest form possible. I have been promised since December 16th that they were going to be delivered and everyday it keeps getting moved back another day! I would not suggest anyone use this company, they are definitely a scam! I am letting everyone know because they should have been here by now! They were Christmas gifts. I hope your company enjoys doing people this way? You are so wrong for doing what you do! DO NOT BUY FROM THESE PEOPLE!

I love my bruamate 40 oz. The design is great in minimizing leaks. When locked it will have only a drop here and there . Due to loving the 40 oz I purchased the 20 oz coffee mug. I do not like the lid and will be gifting it to someone else. 1. The lid screws on and is impossible to set the sip hole at the 9 o’clock position from the handle. 2. The design of the spill proof lid is good in concept but I hate how bulky it feels when sipping my coffee. I hate to give it up but the coffee cup lid is a deal breaker for me

I received this as a thoughtful gift, otherwise I would have returned it. Mine & 2 friends all broke the first & second week of use. The nozzle does not come up. Then, I dropped it on dirt & the handle broke. Although I soak the lid in vinegar & baking soda at least 2 times a week there is mold growing around the seal. Pretty looking but terrible product.

I received a tumbler as a gift and less than 2 months the straw would not come up. They sent a replacement lid to the wrong address and now won't send another one.

I find BrüMate products to be far superior to any other products on the market. Brümate’s customer service is excellent as well. I have rarely had a product issue but when I have they are quick to respond and replace the item. It is rare to find a company with superior products and customer service but Brumate has definitely mastered both!

They deserve a zero rating. Their customer service is the most disgusting that you will ever see in any corporate business. There is a robot emailing system. We bought a $900 cooler with a prototype wine dispenser. It was broken because it was only a prototype. I asked to have the compartment sent of which they said yes but conveniently they don’t put the unit number and I never receive it. Then send an email again about why is it that they don’t give tracking numbers etc. and they said that’s just because how they do things. There’s no phone number to contact this bogus. A55 company! I would never give them my patronage as a customer ever again and if you were smart, you would do the same. Their product is OK at best, but their customer service is bottom sewage level.

Love the products, company's customer service SUCKS!! notice how they do not have a phone number you can call? Cause they don't care. Brand new 40oz cup, straw cracked so I emailed them. Return email that day says they are sending one free of charge, gave me an order number even. After 10 days, tried to look up the order number to track it. Guess what? Order number they gave doesn't exist? Re-emailed them and just got robot email returned. $50 cup useless

Very unethical business practices. Allows a discount code to be used at checkout, processes payment, and then removes the discount. I reached out to customer service and they claim you can’t use the discount code for the cup I ordered… then why was it accepted at checkout? Asked to cancel the order and of course it’s “too late to make any changes to the order.” Oh but they provided a link to return the cup only to find out… it’s final sale. What a dishonest and poorly managed company… karma is a b!