Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
405 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Browpro is listed under Accessories.
Browpro (browpro.co) has 405 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 197 reviews with 5 stars · Clear filters
My first order was lost in the mail. Customer Service was so helpful. They could not find my order, so they sent a replacement at no charge. I am very pleased with BrowPro's product, and their Customer Service.
By Sylvie
Response from Browpro· Sep 15, 2026
It means a lot to hear that you’re happy with both the product and the service you received. Thank you for giving BrowPro a try and for taking the time to share your experience with us! 🌸
Chloe was wonderful. Addressed my concerns and remedied the problem with understanding and professionalism!
By Pam S.
Response from Browpro· Sep 15, 2026
Thank you so much for your kind words! 😊 We’re so glad to hear that Khloe was able to help and make the process easier for you. We’ll definitely share your lovely feedback with her— she’ll appreciate it! 💕
Bonjour, je suis très satisfaite du Browpro, comme si j'avais de nouveaux sourcils. Ma commande est arrivée dans jours respectifs. Je vous recommande, c'est approuvé...
By Denise L.
Response from Browpro· Sep 15, 2026
Merci beaucoup pour votre magnifique témoignage ! 💕 Nous sommes ravis d’apprendre que vous êtes très satisfaite de votre BrowPro et qu’il vous donne l’impression d’avoir de nouveaux sourcils ! 😊 Nous sommes également heureux que votre commande soit arrivée dans les délais prévus et que vous soyez pleinement satisfaite de votre expérience. Votre recommandation nous fait vraiment plaisir ! Merci pour votre confiance et pour votre soutien. Nous sommes ravis de vous compter parmi nos clientes ! 🌸
Khloe was incredible. So respectful and caring. I had a challenge with the container but she walked me through the process and resolved my issue with ease and grace. In the end I got a refund because my eyes are not good and I couldn't see to put the stamp on my brows. Wasn't a brilliant refund but better than nothing. I was impressed with the speed of response.
By Diane M.
Response from Browpro· Sep 15, 2026
Thank you so much for sharing your experience. 💕 We’re truly glad to hear that Khloe was able to make a difficult situation a little easier for you. We also appreciate your honesty regarding the refund. While we’re glad we could provide a resolution, we understand that the outcome wasn’t exactly what you had hoped for. Your feedback is valuable to us. Thank you again for recognizing Khloe and for mentioning our quick response time. We’ll be sure to share your kind words with her! 💗
I needed to cancel this order as I did not realize I was on a recurring order, and the browpro did not work for me anyway ( make sure and carefully read everything).
By Nancy
Response from Browpro· Sep 6, 2026
We’re sorry to hear that the BrowPro wasn’t the right fit for you and that you weren’t aware your order was set up as recurring. We understand how frustrating it can be to receive an order you didn’t expect. We’d appreciate the opportunity to review your order and cancellation request and see how we can assist. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can look into the details for you. Thank you for giving BrowPro a try.
My experience was amazing due to an error with billing that they corrected asap! No questions asked simply excellent customer satisfaction..loving the product too😊
By Kristen B.
Response from Browpro· Sep 6, 2026
Thank you so much for your amazing review! It’s wonderful to know you’re also loving the product! 😊 We truly appreciate your kind words and are grateful for the opportunity to provide you with excellent customer service. 💕
I made a checkout error and accidently ordered an additional order I didn't want. I was charged for that item that I didn't want . However, I was offered a discount to keep that item but could not keep it and refunded for that charge. I was very happy with their customer service. I await the products that I do want to try and they are on the way.
By Antionette T.
Response from Browpro· Sep 6, 2026
Thank you so much for sharing your experience! It’s wonderful to hear that you were happy with the customer service you received. We truly appreciate your patience and look forward to hearing how you enjoy the products you chose! 💕
The reply to my email was quick.I didn't expect such quick service.They were able to update me on the where about of my parcel and once I knew that I was happy to wait a few more days for it to arrive and sure enough 3 days later I received my parcel and I love my result..
By Merle
Response from Browpro· Sep 6, 2026
Thank you so much for your wonderful review! We’re especially happy to know that your parcel arrived safely and that you love your results! 💕 Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing us, and we hope you continue to love your results! 😊
