BrownellsReviews of brownells.com

I ordered a rifle on the 1st of June this year. I reached out to them on the 6th of June looking for an update on the shipment and never got a response from them. A few days later the charge disappears from my credit statement and still no word from Brownell's. I then got an email telling me my order was on hold as they await FFL information. I told them to cancel the order and I no longer wanted to do business with them. Few days later they ship the rifle and send me an invoice. I told them I'm not paying for the rifle and to cancel the order! Today I wake up to see my credit card was charged and the shipment is proceeding as planned (by them, not me). You can't call in without waiting 4+ hours because apparently there's always 300 people ahead of you in line (convenient if you never want to speak to people). I will be reaching out to my credit card company next and telling them that Brownell's charged my credit card fraudulently. Take your business elsewhere because these guys are overpriced and their customer service is pure garbage!

Good products….Worst customer service ever!!! I have spent many dollars at Brownells and have never had a problem. They sell quality products at competitive prices. Recently, I ordered a scope from them. After a few weeks when the scope didn’t arrive I thought I’d contact them (Brownells never reached out to me). I reached them via their online chat. They told me they had a question about my order and needed to speak to me. They said I’d need to call and speak to someone live, but their customer service operators were gone and I’d have to call the next day. Tried to call the next day. Several hundred ppl ahead of me and my estimated wait time was 4 hours! Tried live chatting again. They told me Again I’d have to speak to someone live and confirmed the wait was about 4 hours. After some back and forth with them on chat I asked to cancel the order and went to a competitor and bought my scope. I won’t buy from them again. The reviews I’ve read about them is pretty accurate - they are decent until you have a problem and then trying to reach anyone who can help you is a joke. They really need to tighten up their customer service. I won’t use them anymore just based on how bad their customer service department is. You can buy what they sell from any number of suppliers at the same cost - my advise would be to do that.

Good luck with customer service. 120 people in line. Live chat sends you to the phone number after wasting 10min and emails will never be answered. Don't ever buy anything from them.

This has got to be the worst company in the world to deal with. Not only are they liars its near impossible to speak to anyone without waiting half a day. I ordered a Henry 30-30 it took almost a year to get shipped . by then my FFL on record had moved out of state. After many attempts to talk to a human I finally got customer service to intercept my gun half way and return to them so they could send to my new FFL. They assured me thats what would happen. Nope my gun was returned and they shipped it to someone else. .

I ordered 2 items from Brownell's 03/07/22. One of them, a laser boresighter, was defective. I returned the item and it was received by Brownell's on 03/28/22, confirmed by an email they sent. I have yet to receive my refund. I have called them 4 times now 04/25, 05/07, 05/17 and again today, 06/02 and every time there is a different excuse: 1) They were erroneously issuing the refund via a gift card when I paid by debit card. 2) They switched to a new computer system and lost all of the stored CC information. 3) The shipping department is "kind of a mess" and very backlogged. 4) We weren't sure which card to issue the refund to. The previous time I called, I explained that the card that the purchase was made on I had cancelled due to fraudulent charges and provided Brownell's my new cards information. Pretty pathetic. Completely unacceptable and I would advise anyone to avoid this retailer at ALL costs. The only positive thing I can say is that their callback system when you are on hold does actually work. They will call you back, just don't expect anything productive to come from it. An absolute shame what has become of this company, which had an excellent reputation previously. 06/16/22: Still no refund. I've filed a complaint with the BBB but I'm not expecting much to come from that considering the BBB still has Brownell's listed with an A+ rating. I'll see what happens and I will provide further updates.

Website not accepting CC numbers. Tried calling (111 people in line). Got through to chat after a long wait and the Rep was no help and seemed to be buying time before he closed the chat during my inquiries. What a joke. I've ordered from Brownells in the past, but it has gotten so bad, that I am deleting my account.

I am a first time customer and most likely a last time customer as this has been nothing less than a headache. First my order was stuck being processed for over a week. After me contacting brownells I was informed that I had to call a verification team in which I wouldn't have known about unless I contacted brownells then when I got "verified" the shipping got messed up. The shipping label was created and after another week I contacted them agian. It Is now getting forwarded to their claims team as they don't know if it left or not. since it "shipped" a refund can't be issued although they don't know if it shipped or not.... Horrible experience so far. it's been 16 days since the order was placed and now I have to deal with a claims department. Save your time and money and shop elsewhere.

Awful customer service. Will literally hang up on you.