Damage products you will need to pay for returns
The clock had damage on the face. I contacted Bross with photos. They offered a partial credit and for me to keep the clock. As I told them I wouldn't use the clock with the damage and I wanted a full refund. I was told that I would be responsible for the return shipping which was $31. I have never had a company require to return a damage product that I would need to pay for shipping. So be aware that for any reason for a return that you will be responsible for shipping. I have photos of the damage if interested
By Lola
Response from Bross Home· Sep 14, 2026
Many thanks for your purchase. We appreciate it. We are sure that this sign will be a great addition to your wall decor. Enjoy your new metal art. Kind Regards!