Customer service not great
. Was sent wrong size they refused to refund trying to give me a 20% refund for shoes that don’t fit . Finally got refund after PayPal dispute.
By Travis C.
Response from Brooks Republic· Apr 12, 2026
Thank you for your feedback. We sincerely apologize for sending the wrong size and for the difficulty in getting this resolved — that's not the experience we want for our customers at Brooks Republic. We've taken note of your comments and are working to improve our process. Please reach out to us if there's anything further we can do.