BRONX AND BANCOReviews of bronxandbanco.com

Returned a dress immediately after a brief try-on in original packaging (quality was poor for such an expensive dress!) Refund was denied due to alleged stains that were NOT present when I shipped it back. The company refused transparent documentation and when I pushed back on the denied refund, they immediately directed me to file a credit card dispute instead of resolving it, which seemed off to me. Thankfully my card issuer ruled in my favor - but based on my experience, I would strongly caution others to avoid this brand!

I wore the Maraya dress as my second dress for my wedding. The corset on the side had cut my skin left marks and scabs. I emailed their customer service informing them of this and sending the photos, they did not do anything about it. I am truly appalled and I will never be buying anything from them again nor recommending them to anyone.

I ordered a dress for my daughter who is going to be a maid of honor and the dress was nothing like the picture and we'd like to return it. I spent a decent amount of time today trying to figure out how to get a return label. Their customer chat has no agents so I sent a couple of emails and haven't heard back yet but after seeing this comments I have no faith that this is going to turn out well. I really wish that I had read all of the feedback here before placing the order!

DO NOT BUY!!! Poor quality and overpriced. No ability to get your money back which is only found in the fine print after you order.

Do not buy from this online store. They don't provide any refunds even though their dresses are really expensive. The dress that I received wasn't like the picture either. Extremely disappointing, will not buy from them ever again.

Don't buy a single thing from Bronx and Banco. Not only is it expensive but the quality is poor. If something is wrong with their clothing, if you don't drop everything and notify them immediately (literally within 2 days), they will refuse to do anything to help you. The zipper on this dress broke two days before my wedding. I reached out to them after I had mentally recovered from all my wedding festivities and they basically told me too bad other than they would replace the zipper. Well I wanted to wear this for my wedding reception so replacing the zipper doesn't do me any good. They are not understanding at all and provide essentially no customer service. Don't waste your time or money.

The customer service here is TERRIBLE AND NON EXISTANT. They claimed that my dress was “on sale” and therefore not eligible for a return or even an exchange. Screw this company.

The most disgusting shop where the product is nothing like in the photos, the quality is terrible. Rude customer service and no product age whatsoever.