BroCrates USAReviews of brocrates.com

Horrible experience with Brocrates. They sent the cheapest item in the order and none of the expensive items. PayPal is refusing our case saying that Brocrates provided a tracking number, so we must have received the items. Apparently, paypal cant be trusted either.

They didn’t send the hard apple cider. They sent nothing I ordered. They didn’t notify me that they didn’t have the items. They sent cheaper items. They didn’t issue a refund or to send the correct items. Do not buy from them!!!

I reviewed on their page but they don’t publish bad reviews. I ordered a bbq crate. In my case it was nicely presented and arrived on time. I got some substitutions but I assume it can happen. However, we tried the skewers from the bbq set (on the bbq, because it is what they are supposed to go), and some piece inside MELTED. I contacted customer service first and they said there was nothing they could do.

Zero stars if I could - company is a scam! Do not trust - not worth your energy / money or time! Check out more reputable companies!

Ordered the "KICKSTART YOUR MORNING ROUTINE BROCRATE" what he was received was so crap and not even worth the amount I paid. He got some crappy candy, expired jerky, Jar of Vaseline, a teddy bear, some cheap moisturizer, cheap $1 mug and tea. Paid for it to be delivered by x date it arrived 2 weeks late. Absolute scam company, you will not receive what you think you are ordering they will replace products with cheap crap and in my case it wasnt even "substitute" as mine was meant to be mainly beard care products...expired food and teddy bears are not substitute for that. PLEASE DONT FUND THIS SCAM ARTIST!!

My sister found Brocrates online and purchased the Ultimate Tequila Brocrate, which is supposed to include "tequila, chips, glasses, hot sauce, and margarita mix" in a crate. What I received was an Easter basket full of straw with very stale chips (who's "Best By" date was over two months old), one glass mug, and a small bottle of hot sauce. The next day I received a bottle of Exotica (?) silver tequila. No mix & no crate. I wrote them after tasting the stale chips and didn't hear back. After receiving the tequila, I realized that my sister got ripped off by Brocrates for $127 (including shipping) and I wrote them requesting a full refund and an RA# to return the items I received as I had no desire to keep any of these items. They haven't responded to my emails and their phone lines don't pick up. So I'm left feeling that this "company" is a sham and they have no interest in trying to please a customer. STAY AWAY OR YOU WILL GET BURNED!

THIS IS A SCAM !!!! DO NOT ORDER FROM THIS COMPANY!!! My sister gifted me the $79 "Ultimate Guinness Lover Gift Crate”, which is advertised to include 6 beers and 4 Guinness-branded items in a nice wooden crate, including a Guinness-branded glass & pewter stein, growler, playing cards, and cork coasters. Instead, the box contained the beer, along with a BROKEN TIN BUCKET (no wooden crate), NO PLAYING CARDS, NO STEIN, AND NO GROWLER! As a "substitute" item they're claiming was "of equal or higher value", they included two tiny (6oz) generic glass COFFEE mugs that aren't suitable for beer, with no Guinness branding whatsoever. One of the two coffee mugs was shattered, and there was glass covering the beer bottles. She also opted for the "gourmet" food option for an additional $20, choosing pretzels, nuts, and mustards. Instead, we got a single 1.25oz pouch of turkey jerky ! Reached out to the company about the missing and broken items, and was denied any resolution. I followed up via phone and email, and have yet to receive any reply. I will now go out of my way to get my sister's money back and help make sure other consumers don't get scammed like me did. I will also report them to the consumer protection agencies, and am now investigating legal action.

horrible experience, the product arrived late, the beers were all from one brewery, I was unexpectedly charged shipping on top of the over priced fees, Would never do this again and would NOT recommend to anyone