No Best-By Dates Anywhere & Horrific Customer Service!!
No Best-By Dates Anywhere & Horrific Customer Service I purchased this sympathy gift tower for a family whose relative was dying, and I needed to have an appropriate gift. My biggest concern was that I could not find a single visible expiration, “Best By,” or “Use By” date anywhere: not on the outer packaging, not on the individual gift boxes, and NOT a single one even after I reluctantly opened the sealed tower and inspected the food items themselves. For a gift consisting of perishable foods such as cookies, popcorn, pretzels, candy, etc., I find that completely unacceptable. I have no way to know if the items received were freshly packed, had been sitting in a warehouse for an extended period of time, or had been previously returned and re-shipped. It seemed highly unusual that a gift containing perishable food would not have a single visible expiration or Best By date anywhere on the packaging There was also a smaller concern that the ribbon was not affixed the way it was on the website, and it took a bit of effort to put it on without breaking the plastic underneath. I contacted the seller immediately and gave them every opportunity to make this right. I explained my situation, offered multiple reasonable resolutions, and was told they would get back to me after they “completed their review”. I sent photos and a detailed, respectful, professional note. Despite repeated follow-ups on my end, I received no additional timely follow-up response or resolution. After many days, I finally received an exasperating and in my opinion, deceptive note, telling me that the expiration dates were on the individual items and that I should freeze everything if I don’t think I could consume within seven days. First of all, I couldn’t find a single date on ANY product inside the boxes. Secondly, nowhere on the website is there any suggestion that someone should have to disassemble the gift tower, open up the boxes with risk of destroying them, and trying to freeze contents like popcorn and cookies and pretzels (which frankly, I don’t think we would have a good result, even if you did), and certainly if I’m sending a sympathy basket, no one is likely to do any of that!! Profit driven companies with no regard to their consumers should not be in business in 2026. There are plenty of other gift items from reputable places. I highly recommend you seek those out! The complete lack of expiration info and poor presentation upon receipt, combined with the seller’s failure to provide timely customer service during such a difficult and time-sensitive situation, left me deeply disappointed. Based on my experience, I cannot recommend this product or this seller. To the contrary, I’d strongly recommend you avoid.
By Honest E.