Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
154 reviews
Broadway Auto TransportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.
Broadway Auto Transport (broadwayautotransport.com) has 154 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
154 approved reviews, newest moderated first
Well organized well communicated made it easy Third time I used them
By Antonello P.
Response from Broadway Auto Transport· Jun 10, 2026
Thank you for your continued trust! We’re glad the process was well organized, clearly communicated, and easy for you again. We truly appreciate you choosing us for the third time!
Expectational service. I received my car in great condition & I have no complaints. I will definitely refer someone to you guys.
By Carolyn M.
Response from Broadway Auto Transport· Jun 10, 2026
Thank you for your feedback! We’re glad your vehicle arrived in great condition and that you were satisfied with the service. We truly appreciate your recommendation and support!
Had a good experience working with James on transporting a 2001 Jaguar XK8 in Florida. From the first call to delivery, everything went smoothly. Communication was consistent and straightforward, and the whole process felt well organized. Easy to work with and reliable , I’d be happy to work together again on future shipments.
By Mar S.
Response from Broadway Auto Transport· Jun 10, 2026
Thank you for your feedback! We’re glad James provided consistent communication and a smooth, well-organized transport experience for your vehicle. We truly appreciate your trust and look forward to working with you again in the future!
Max did good job didn't work out in small window need to send down payment back
By Jeff S.
Response from Broadway Auto Transport· Jun 10, 2026
Thank you for the update and your feedback! We’re glad Max was able to assist you, even though the timing didn’t work out this time. We appreciate your understanding and hope to work with you again in the future!
Max has great customer servince
By Dareline M.
Response from Broadway Auto Transport· Jun 10, 2026
Thank you for your feedback! We’re glad to hear Max provided great customer service. We truly appreciate your support!
Max did a great job helping me ship my car.
By Carson A.
Response from Broadway Auto Transport· Jun 10, 2026
Thank you for your feedback! We’re glad to hear Max provided great customer service. We truly appreciate your support!
I wish I could give this company 0 stars. It was the worst experience of my LIFE. They texted me over and over saying there could transport my vehicle for 550. A rated they came up with. When I responded I was told there would be a reservation fee. I was reluctant and stop responding. I was then told…. They would waive the reservation fee. So… I booked with them. He sent me a contract and I signed. My car was supposed to be picked up on the weekend. NOTHING HAPPENED. I informed the company that Monday delivery would be a prb but I could POSSIBLY make it work since they couldn’t deliver as promised. I was sent another contract with the reservation fee added. I signed it Bcz At this point… just WHATEVER. I spoke with Bruce on Sat pick up day who told me there were no drivers available. Wellll why did you have me commit to something? I’ll tell you why. Bcz this company over promises and under delivers! I was called Today and told I could get my car delivered for 850. I told them you can pay the 300. I signed a contract for 550. It was a huge scam to lock me in a contract and take a reservation fee by quoting a lower Price with NO intention on finding a driver that would transport for that price. Bruce was rude and yelled at me. Terrible
By Ms. T.
Response from Broadway Auto Transport· Apr 17, 2026
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been for you. Pricing and carrier availability in auto transport can sometimes change based on market conditions, but we recognize that clear communication and setting accurate expectations from the beginning are critical. It’s also concerning to hear about your experience with communication and tone from our team, and that is not the standard we expect. We take your concerns seriously and would like the opportunity to review your order in detail and investigate what occurred, including the communication and pricing changes you described. Please contact us at [email protected] so we can address this properly. Thank you for your feedback—it will be reviewed internally to help us improve our process and service.
Great support help g me resolve the issues
By Lee B.
Response from Broadway Auto Transport· Apr 17, 2026
Thank you for your feedback! We’re glad our support team was able to help resolve the issue. We truly appreciate your support!
