Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
403 reviews
Broadway.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.
Broadway.com (broadway.com) has 403 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
403 approved reviews, newest moderated first
I initially had a issue with Broadway.com, but customer service reached out personally to sort it out, and they went the extra mile to make sure my family and I have a great theater experience. Thank you especially to Sandra for your help. Broadway.com's fees are higher, but their website is quality and the customer service is great. Thank you!
By Alan M.
Very easy to book and find tickets
By CORNELIS V.
The process was simple and easy to complete.
By Reginald K.
The entire process was easy, quick, and transparent. I love being able to see the approximate view from my seat location, and I liked being able to hover over the seats to check the pricing. Very easy and satisfying. Looking forward to the show!
By Mary L.
Easy to navigate, no issues with anything
By AK
It was easy to book the tickets. What I like the most is the preview of the seats, which helps me a lot to ensure I’m in the right seat for the right view. Thank you for your hard work!
By Lalitwadee K.
The site was very easy to use
By Joseph S.
Very easy to navigate
By Arlene E.
