Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
98 reviews
Brilliance Laser InksSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brilliance Laser Inks, LLC is an innovative developer, manufacturer and distributor of high quality laser marking inks. Our experienced group has a deep commitment in delivering quality, consistency and new product developments to meet the growing and changing needs of the market.
Brilliance Laser Inks (brilliancelaserinks.com) has 98 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
98 approved reviews, newest moderated first
Very dissatisfied with the laser marking spray. Spray can continues to clog nearly non-stop. Could not even spray one glass without stopping to remove cap and unclog. 20 minutes to spray 6 glasses because of constant clogging issues. Just ridiculous!! I'll be going back to using CerMark, might be more expensive but at least I don't have to unclog their spray can. Wasted more of the spray, than what I used, just trying to get it to work. 0 stars!!!
By Justin E.
Even though I had problems with my text on brass Brilliance worked me to get the project I was working on finished. Had to do many do overs to get the text to come out how I wanted it to look, and stay on the brass plaque without washing off.
By David W.
Easy to navigate website, found exact product needed. Order shipped timely.
By Jeff W.
The best Laser marking spray. Amazing results. Fast Shipping and great Service.
By Kunde
So it’s not cheap and isn’t jet black. The YouTube videos definitely miss lead you. So it works good enough, am I upset? No. Would I rush to buy it again? Eh not likely. Some one would have to request I use it on an order. Plenty of tricks to get close to same results with no cost.
By Christopher M.
Response from Brilliance Laser Inks· Mar 28, 2025
Dear Christopher, Thank you for sharing your honest feedback with us. We truly appreciate you taking the time to share your experience as it helps us improve. We're sorry to hear that the results didn’t fully meet your expectations and understand how this can be frustrating. Our technical support team would be grateful for the opportunity to assist you and address any concerns you have. To help, we’ll be reaching out to you via email shortly with additional support and guidance. Thank you again for your insights, and we hope to help you achieve the results you’re aiming for. Best regards, Brilliance Laser Inks
The products work extremely well very satisfied
By Thomas D.
Good communication and prompt service!
By James R.
Product works great. Had a problem at first. Called them, said someone would call me back but never did. A couple of days latèr figured out the problem. Still no call back.
By Lee B.
Response from Brilliance Laser Inks· Jan 24, 2025
Hello Lee, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you’ve experienced. It’s never our intention to leave our customers feeling unsupported, and we’re truly sorry for falling short in this instance. After your initial call, we sent you an email with suggested solutions to help resolve the issue. However, we deeply regret that we didn’t follow up with a call as promised – we understand how important that follow-up was to you. To ensure you have the support you need, we sent another email to you earlier today. Please feel free to reply to it if there’s anything further we can assist with. Your experience is extremely important to us, and we’re taking steps to improve our communication and follow-up processes to avoid situations like this in the future. Thank you for your patience and for bringing this to our attention. If there’s anything else we can do, please don’t hesitate to reach out – we’re here to help.
