Never heard back about product questions
I had no trouble with the purchase of the laser; however I had some technical questions about the laser which never received a response or acknowledgment.
By NAR
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Leading the world in light therapy products since 2006!
Brighttherapy (brighttherapy.com) has 6 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2 reviews with 3 stars · Clear filters
I had no trouble with the purchase of the laser; however I had some technical questions about the laser which never received a response or acknowledgment.
By NAR
The item that came is wonderful. I like it very much and it came quickly. I e-mailed day before yesterday about the missing item and have heard nothing. Fortunately I have a customer service number and will follow up that way. It's just a point of aggravation in my already busy schedule. I expect they will make it right eventually, if I can get hold of them. If you use them and there is something wrong, just remember they they don't answer e-mail.
By Julia W.