Caregivers better than some other…
Caregivers better than some other services. Struggles with having caregivers show up. Can't get replacement care if a caregiver is no show. Staff is unprofessional.
By Quinn S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
18 reviews
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BrightStar Care (brightstarcare.com) has 18 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
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Caregivers better than some other services. Struggles with having caregivers show up. Can't get replacement care if a caregiver is no show. Staff is unprofessional.
By Quinn S.
Very inconsistent care. Out of four caregivers, I've only had one quality experience. Several were on their phones non-stop. One hid to play on her phone when she was supposed to be watching the patient to make sure they didn't choke or have a seizure. Unsafe and inconsistent care.
By Robin C.