Good communication
Good communication
By Jeff W.
Response from Brightmeds· Aug 19, 2025
Hi Jeff! Short and sweet, just how we like it. Appreciate you taking the time to drop a note! Warm regards, The Brightmeds Team.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
949 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 838 reviews with 5 stars · Clear filters
Good communication
By Jeff W.
Response from Brightmeds· Aug 19, 2025
Hi Jeff! Short and sweet, just how we like it. Appreciate you taking the time to drop a note! Warm regards, The Brightmeds Team.
They took care of the problem with one of my medications, and sent me a new vial. Very much appreciate their attention and quick response
By Michael B.
Response from Brightmeds· Aug 19, 2025
Michael, Glad we could get that sorted quickly for you. Always here if something’s off—thanks for hanging in there with us! - The Brightmeds Team
Had a shipping issue that was handled with professional and quick!
By lu
Response from Brightmeds· Aug 19, 2025
Hi Lu, Shipping hiccups are the worst, but glad we got it back on track fast. Appreciate you sticking with us! Warmly, - The Brightmeds Team
Brightmeds made it quick and easy, as well as confidential for me to have a doctor prescribe me Tirzepatide, and at a much lower cost than what my primary care doctor was wanting to charge me.
By Cristy K.
Response from Brightmeds· Aug 16, 2025
Hi Cristy, Love to hear it! Getting what you need shouldn't be a hassle or break the bank; that's kind of the whole point. Glad we could keep things smooth and discreet for you. More good stuff ahead! - The Brightmeds Team.
Nina took care of all my questions. She was efficient and helpful. I appreciate only needing to reach out one time to have several issues resolved.
By customer
Response from Brightmeds· Aug 16, 2025
Hi there! One message, all sorted. Nina doesn’t mess around. Glad it was a smooth ride and you didn’t have to jump through hoops. That’s how it should be. Don't be a stranger, - The Brightmeds Team.
When I do need to contact customer service I prefer to use the chat option. Nema helped and was courteous, prompt, and waited for me to verify information so I could receive a response in a timely manner Thank you for your help!
By Wendy H.
Response from Brightmeds· Aug 12, 2025
Hi Wendy! Really appreciate you taking a moment to shout out Nema. Sounds like the two of you made a solid team! We’ll make sure your feedback lands where it counts (and probably makes their day). Glad everything got sorted without the usual back-and-forth. Swing by anytime! We’ve got you. The Brightmeds Team.
CUSTOMER SERVICE IS ALWAYS QUICK AND HELPFUL
By rebecca S.
Response from Brightmeds· Aug 11, 2025
Rebecca, it’s always a pleasure to support someone who approaches things with such clarity and appreciation. You're exactly the kind of customer any team would be lucky to work with. From All Of Us, - The Brightmeds Team.
Always a pleasure working with Brightmeds. Any questions I have get answered quickly. Great customer service.
By Laura G.
Response from Brightmeds· Aug 9, 2025
Hi Laura, Glad we’re making things easy and smooth on your end — that’s the goal. We’ll keep showing up with answers (and your meds) right when you need them. Appreciate you being part of the Brightmeds Family! - The Brightmeds Team.