brighthousefinancial.comReviews of brighthousefinancial.com

Trying to handle a death benefit for a sibling who has a special needs trust has been an absolute abhorrent situation. The process has been ongoing since February 19 and there is no resolution in site even with attorney assistance! Do not invest with this company!!!! There is NO customer service and they delay resolving claims by continually asking you to fill out additional forms. By now, I think we have submitted every official form the company uses but it is never the correct one!

I had a basic question about converting a term policy to a whole life option (this was after a received a letter from Brighthouse about this option.) When I call the phone number listed on the correspondence, I was told I could only communicate my question via email. What kind of customer service is that for a big ticket item?

I have been trying to get a verification of income for my mom since December. It is now March. First they said they would do that but they sent me a notice that they received my change of address (which they'd gotten wrong) but no verification form. I never got that form. When I called about it, they said I had to have mypower of attorney form renewed, which I've had for 17 years. I got my mom on the phone to request the VOI, and they mailed her a power of attorney form. We live 250 miles apart from each other. I FINALLY got the POA form, but by then my mother got a notice that all her benefits were denied because we didn't have Brighthouse VOI. I emailed my signed and notarized power of attorney, along with their form. Today I called. They received my stuff but told me I needed to wait 5 to 10 days for them to process it before it was legitimate. They only mail these VOI forms throughthe USPO. They will NOT email them. But when they say they've mailed something, it takes up to two weeks to arrive. Update: Mom received her verification of income on March 9th. It was dated February 11th. It took 4 days short of A MONTH to receive this form. Two Medicaid deadlines passed before we even received the form. BRIGHTHOUSE: YOU NEED TO SPEED UP YOUR COMMUNICATIONS!!! EVERYONE ELSE: START MONTHS EARLY TO RECIEVE IMPORTANT DOCUMENTS!!!

My father died in May 2025.I need to file his taxes.Customer service said they will not release his tax forms unless I sent them !)a death certifcate 2)a copy of the judges executors ruling.We had no judge or legal proceedings with a judge.What a joke !

Annuity payout and they will not direct deposit it without a voided check?? Who has a damn check in 2026 ? I know my routing and account numbers. Come on people do better !!!

The overall experience of managing my account is unreasonable and archaic. While I value the coverage, several routine processes have been unnecessarily difficult and, in some cases, costly. Enrollment & EFT Setup-Enrolling in automatic deductions should be straightforward, but the current process requires faxing in information — a method that most modern service providers abandoned years ago. Every other bill I manage allows me to set up EFT quickly and digitally. This needs to be updated. Phone Verification-When calling in for a general inquiry, I'm required to provide my account number, Social Security number, address, and the insured's name before I can even ask a basic question. That level of verification may be appropriate for sensitive account changes, but it's excessive for routine calls and creates an unnecessary barrier to basic service. Beneficiary Changes-Updating beneficiary information should be a simple, accessible process. The current steps are overly complicated for what is a standard account management task. Online Payments & Late Fee Policy-I was charged for two quarters rather than one when a payment was late. That policy is punitive and, frankly, discourages online payment altogether. To avoid being double-charged, I've resorted to mailing a check — which is not a reasonable solution in 2025. Overall-These friction points collectively suggest a system that hasn't kept pace with modern customer expectations. I'd strongly believe that filing a claim will be hard, stressful and cumbersome. After dealing with them for years I highly doubt they care about their customers.

They have no idea what they are doing! The customer service representives are idiots. I'm beneficiary of my ex husband's life insurance claim because it was an agreement we had. It is court ordered in our divorce decree. I have all the necessary paperwork to prove it. Brighthouse flagged me as a thief!

This company claimed it would pay out the money it owes me for my annuity on October 15, 2025. I've made multiple calls to their "customer service" department, but they don't have any idea what happened to MY money. It's a lot of money, so it looks like I have to sue.