SpectrumReviews of brighthouse.com

Spectrum provides my business with phone service. They litterally put me in a ZERO phone service position for 3 weeks. TOTALLY incompetent staff, completely lacking any sense of customer service.

I had spectrum wayyyy back when it was bright house. After Spectrum too over customer service sucks and no body wants to help you or even sound enthused to take your call. Even if it was something as simple as rebooting your modem remotely. Those imbeciles are Only there to collect a check. They are thieves, changing your premium without telling you gradually increasing their prices until it becomes no less than “charging you an arm and a leg” for just internet.

When living with my mom she always had spectrum, well it was bright house then but it the same thing. Well when I decided to move out i also installed bright house ( spectrum ) never had any issues everything went great. But today was by far the worst experience ive had with spectrum. My internet has been out for 2 days ( due to spectrum ) ive called and called and every tech i speak too tells me something different. At first i was told that they are gonna be able to put it on today and at least min i was told that they are gonna have to reschedule. Due to the tech having complication in another job and never showing up to my appointment. So my appointment was pushed to later today. So i said thats fine but i need the tech to be early because i had to step out later today. I had my mother in law come and wait until he got here but then again never showed up. Supposedly he showed up and was waiting to long and he left. Mind you am already upset due the tech never showing up. So when i call the representative telles me she gonna send out my info to dispatch so that they can call me. And dispatch at the end tells me that the only thing they can do for me is to reschedule after I specifically told them i needed it to be done today cause i dont have cable and my sons tv is based on wifi. And she said that she cant do anythind else for me cause the tech guy was already out of the area. So mind you i am already 2 days with no wifi and now my sons is crying cause he wants to watch tv and he cant nd wants to use his tablet also and cant DUE TO NO WIFI ! the lack of communication is horrible. Waited almost 1 hour for dispatch to call me for her to then tell me she cant do anything else for mee. I am beyond angry with the customer service nd dispatch you guys need better communication not only with eachother but with the customers too. Now its another day with no wifi and another day that we just look at the wall since i cant even watch tv. Thank you spectrum thank you alott for nothing .