It took almost a month before I got my…
It took almost a month before I got my order. I would send messages and it would take weeks before I would get a response
By Stephanie L.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
18 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brigade Packaging is a leading supplier of glass and plastic packaging and container products to pharmacies, laboratories, veterinaries and dispensaries in the United States.
Brigade Packaging (brigadepackaging.com) has 18 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
18 approved reviews, newest moderated first
It took almost a month before I got my order. I would send messages and it would take weeks before I would get a response
By Stephanie L.
Came in quickly with no issues. Good communication!
By LC
Excellent!!
By Chantal M.
Response from Brigade Packaging· Sep 28, 2023
Glad to help you.
Sent me phillips rx tubes , didn’t order that brand ,,, ordered blunt tubes If you were replacing what i ordered should have told me ahead of time .
By Shawki T.
Response from Brigade Packaging· May 27, 2023
Apologies, Shawki. We thought any brand of tubes will work for you. Will make sure that we won't ship branded packaging items to you from here on.
This was our first time ordering from Brigade Packaging. Our order came in a sturdy box that was packed better than any box we've ever received. Everything was intact and received in a timely manner. I'm sure we will order again.
By Herbalicious I.
Response from Brigade Packaging· May 27, 2023
Thanks for the positive review. Glad to help you.
Quicker turnaround time from order to receive would be great
By mark G.
Response from Brigade Packaging· May 27, 2023
Thanks, Mark.
I havent gotten my whole order yet! Last order took a long time too. My 1st few orders no issues so please keep customers updated I've sent emails and calls tell me on the way but no tracking no package. I would have given 5 stars off my 1st orders and probably 5 again if there was better customer service on where my product was.
By Karen
Response from Brigade Packaging· May 27, 2023
Hi Karen, hope you received all the items from September 2022 order. Thanks for placing new order in May 2023. Can you please update the 1 star review. It will help our small business.
Two Days Shipping and Exactly What ordered
By Kyle
Response from Brigade Packaging· May 27, 2023
Thanks for the positive review, Kyle.