Brex is awesome
Brex is modern, fast, and just works. It's awesome.
By Colin
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
568 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brex is the modern finance platform that empowers growing companies to spend smarter and move faster — in 120+ countries. By combining the world’s smartest corporate card and high-yield banking with intuitive software for expenses, bill pay, accounting, and travel, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-powered automation and world-class service eliminate manual expense and accounting tasks for customers, freeing up 11 million hours of employee effort for higher-impact work. Over 30,000 of the world’s best companies, from startups to enterprises, run their finances on Brex — including ServiceTitan, Anthropic, Robinhood, Five Guys, and Sonos. Learn more at brex.com.
Brex (brex.com) has 568 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
568 approved reviews, newest moderated first
Brex is modern, fast, and just works. It's awesome.
By Colin
Good service but UX could be improved. Same with points/reward system.
By Gertrude
Response from Brex· Mar 17, 2021
Hi Gertrude, thanks so much for leaving us a review. We'd love to find out a little bit more about your thoughts on how we can improve our UX! Please feel free to reach out to our support team to leave feedback. We welcome it :)
API for our bank (JP Morgan Private) hasn't been operational and has required additional administrative steps from our accounting department. OUtside of a few hiccups with that API-fail causing our credit balance to dip, we have been satisfied with the partnership and the payment terms
By Sarah
Response from Brex· Mar 17, 2021
Hey Sarah, thanks so much for leaving us a review! We're sorry to hear you've had some troubles with our API. We'll be sure to pass this along to the proper team. Thanks again :)
Brex is simple. It has amazing customer support and great rewards for a modern company.
By Adam
Great App! Easy to use, easy to upload receipts, mobile app very helpful.
By Phil
Account took forever to be approved and a week or two to be set up. And then two weeks later it was suddenly closed by Brex. They gave no reason and I no way to accessed my funds. I have called, email, and reached out on their chat for the last 5 DAYS with minimal respond. They cannot tell me why my account was closed and they will not give me access to my business funds.They have stop my business and the customer service make it very clear that they don’t care. All they can tell me is that “Some team has to get together to meet about it,” and they say that everyday. When I ask for and ETA I get sometimes 1 business day to two weeks?!?!? When I ask why my account was closed they respond that it is “proprietary information.” When I ask why I don’t have access to my funds they state that the “Team has to meet”. Getting Brex is my biggest regret wwhen starting my business. DON’T get Brex, they are no friend to the small business owner.
By Morgyn M.
Response from Brex· Mar 17, 2021
Hi Morgyn, thank you for leaving us a review. It's important to us that all of our customers voices are represented here, and we're glad this has been brought to our attention. We'd like to take the necessary steps to remedy your frustrations. We just requested additional info from you so we can follow up! Thanks again.
Brex is a great product for start-ups and online businesses. Easy and convenient to create an account. In addition, user experience and interface designs are clean.
By Ilgar
Awesome product!
By Chih-Wei