BreezelineReviews of breezeline.com

Ive had breezeline before, I liked it. But this time around not so much, my appointment was canceled without my knowledge- and I work nights. So I worked all night to have to get up early to get my equipment installed, the window passes, nothing. Then I have to go through the grueling process of getting verified just for my phone number to be "unverified" even though it was verifiable through the agent. Then once I waited to get to an agent, they tell me my credit report was flagged and they needed my license to get service. Why is an internet company checking my credit? Why? I sold breezeline, when I still had the opinion of it being a stellar service. NEVER AGAIN. This company can go shove it. My recommendation, if you want pure Fiber go with literally anywhere else.

Signed up for Breezeline on January 8th, scheduled an installation for January 12th, and spent the morning expecting something resembling a functioning business. Silly me. No technician showed up. No call. No email. Just radio silence. Apparently, their customer service strategy is “Ignore the customer until they break down and call us, then hope they’re too polite to notice we canceled their installation without telling them.” Genius. Truly innovative. When I called at 12:35 p.m. on January 12th, I learned my appointment was canceled because of some vague, mysterious “verification” nonsense. They wanted IDs and expected uploads to some sketchy link, despite already running a hard inquiry. Naturally, we said no. Then we politely told them to close the account, removed autopay, and yanked the debit card off the account. Service never started. No equipment. No internet. Account closed. End of story. Or so logic would suggest. Fast forward to January 13th: a $0 pre-authorization magically appears on my removed card. Yes, after the account was canceled and the card removed. I called again, recorded the call (legally, thanks to one-party consent), and the rep confirmed: “No active service. No charges. No hardware delivered.” Yet their billing system still decided it was a good time to fantasize about taking money anyway. Bravo. Truly cutting-edge chaos engineering. Silent cancellations, zero communication, arbitrary verification demands, and billing systems that apparently exist in a parallel universe where reality and logic are suggestions. This isn’t a glitch. This is corporate incompetence elevated to an art form. If this is how they treat potential customers who explicitly cancel, imagine the rollercoaster of terror once they actually have your money. Breezeline: perfect if your life goal is to experience a masterclass in how not to run a business. You’ll leave scratching your head, questioning humanity, and wondering how anyone could charge people for this level of dysfunction. Go literally anywhere else unless your hobby is frustration and bewilderment.

Installed today at 4:30PM (now 7PM). Wifi is pretty much unusable with frequent drop outs or "connected with no internet" on my devices...while im glad i didnt cancel my previous ISP, since Breezeline set their equipment up i can't connect to the other...hoping a tech can fix this tomorrow but its sunday so prob not.

I have breezeline and at first I could watch TV on my phone also. But now when I tried it keeps saying that there is a problem and if I want to do it I can choose a plan. I already have breezeline. Just another way for them to steal more money for lousy service. I have problems with there service and if you call them you get someone that speaks with bad English and can't understand them. I also get warnings saying your ethernet is not connected so have to unplug tv and modem then reconnect both. Don't get breezeline

I canceled with them. They basically wasted 1hr of my time trying to get me to stay with them. Badgering me for why, who and everything else. I was hit with a $350 bill for the modem and other stuff they provided. I already sent it back to them in the mail. So I guess they are trying to get whatever they can out of me yet. The service was overpriced and always lost signal

I have the best wifi they have to offer and my bill is nearly $200 a month. My wifi cuts anywhere between 5-20 times a day atkeast 5. They finally sent a tech in October November time and it's still happening and they do nothing to help me. I work from home my kids learn from home and it's awfully embarrassing 5 times a day apologizing to teachers and students.

After calling technical service about our poor performing service , Roy set up appt. to replace our equipment at n/c on Jan. 2. He suggested I go to their new fiber service. He said this would be a better deal than what we have now and the equipment change would be nil. I talked to customer service they suggested 1 gig fiber service for $49.99 and the lease for the router would stay the same. Monthly cost stays about the same $57.98. When the order summary came in I noticed the fiber cost was $118.99 with a 6 month net of $49.99. This "PROMO DEAL was not mentioned. I called customer service and asked about the "1 gig internet deal for $40. for 5 years promo" I was told I did not qualify" That is bait and switch. I call this pure ELDER ABUSE. They suggested I take the current program and check back in 5 months to see if a better deal is available.. Be very carefully and get everything in writing. Let the buyer beware.

Very poor looking into former charges, and even a poorer attempt to resolve issue.