BreechesjpcReviews of breeches.com

I ordered a pair of stirrup leathers and was one cent off of free shipping, so I added a cheap pair of socks to get free shipping. When the order was shipped, tracking showed that both items were shipped, and when they arrived it showed both items delivered, but when I opened the package it was only the pair of socks. When I reached out to customer service, they let me know that the stirrup leathers were out of stock. I was able to get a refund and a $10 gift card after some back and forth. Customer service is friendly but I found it sketchy that they didn’t notify me ahead of time that the leathers were out of stock - seems they would’ve just kept the money without sending me an item if I hadn’t reached out.

Poor customer service. There are obvious defects in the fabric. Despite sending several pictures, customer service will not accept my return. If you want to risk receiving a defective iten, it runs larger, order a size down.

Received one item from my order very quickly, but the other two items took several weeks longer. That would be understandable, but customer service's responses to my inquiries were woefully inadequate (including a chat response to an emailed inquiry - I never even saw that response until I had to contact them again) and gave me no hope or information about the missing pieces. When they did arrive, one of the items was in the wrong color. I chatted customer service this time, hoping for a timely response, only to wait over 24 hours for a response which asked for pictures of the incorrect item. I sent those immediately and then waited another 2 hours before the rep responded to say "The sticker is wrong, you have the right item. We'll fix the stickers here." Aside from the lack of focus on customer satisfaction, that dismissive response was incorrect, as the manufacturer-applied tag also listed the other color, and it did not match what was shown on the listing page. Naturally, I followed up with my concerns and got a terse "You can return the items if you want. but these items are correct I have already contacted with my senior regarding this." And again the response switched channels on me, as this one came from email, despite my asking in the chat. Additionally, the website cites thousands of reviews, all with 5-star ratings. NO companies have 100% perfect reviews, so they are clearly scrubbing what they share, AND there is no option to review either items or the site anywhere on the site, so I question the validity of any of the posted reviews. I am horribly disappointed in this dismissive attitude toward customer service, especially because the items seem of good quality and value. So it saddens me to know my principles will prohibit me from shopping here again.