BREDAReviews of bredawatch.com

I can't even believe how great Breda customer service has been. I sent in my watch for repair, knowing that I would probably have to pay for the repair, because I was past my warranty timeframe and the damage was mostly my fault. Instead, they fixed my watch, and are sending it back without charging me - even for shipping - and it was done in a timely manner. I haven't gotten it back yet, but I trust it was done well and at no cost to me. I'm very impressed and happy with my experience!

Great customer service and sending my watch in for repair was easy! Got the band and battery replaced, it’s good as new! Took about two weeks to send in and receive it back. It’s too bad the model I bought is no longer made but with the repairs I can continue using it.

My experience with Breda customer support was ABOVE and BEYOND! I reached out in need of a replacement part and I was helped promptly and given a totally reasonable option. They did not need to do what they did next, which was waive the fee for the replacement part. Breda: makers of beautiful watches and delightful customer support experiences!

Jimi and Chloe were so helpful in finding an immediate solution. Their responses were timely and informative. They went out of their way to ensure my piece would arrive in time for my husbands birthday! Forever grateful for their support.

Ordered a watch a month ago and still have not received it or a response from customer service. I am currently attempting to cancel my order and to receive a refund.

Incredibly helpful and quick repairs! Even offered me free expedited shipping! Super appreciate their assistance in fixing my Bred watch! :)

One of the best customer service experiences ever. I thought that my transparent watch strap had a discoloration issue, and immediately upon reaching out, the team at BREDA was incredibly helpful and understanding of my situation. They helped me process a free repair with shipping covered, as well as a partial refund for not delivering on product expectation. As it turns out, because the watch strap and face are made of different materials, the coloration is slightly different. They let me know this, and felt that due to my “hassle” in sending the watch away for repairs and not meeting expectations, they very kindly returned the watch to me and refunded the rest of the cost. Truly incredible and genuinely kind customer service. Consider me a lifelong BREDA fan. Looking forward to ordering more time pieces from them soon!

This watch from Breda was a gift to me for my birthday in January. I wore it everyday, and got so many compliments. It stopped telling time correctly, so I emailed support. They got back to me within the week, and made me feel like such a priority. The team was very proactive in letting me know the process, and I never once felt confused about where the watch was or what was going on. The process was very quick and painless, as they took care of it. They sent me my repaired watch in the mail, cleaned it, and even replaced the band. I took links off of the band originally, and when they replaced the band, they took the exact amount of links off, and sent it back to me. I can say I’ve never had a better experience with jewelry, and felt so much like a priority throughout this experience. I highly recommend this brand not only for the look and sustainability, but the quality, and the commitment from the team itself. Amazing amazing amazing