Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
190 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Breakout Clips (breakoutclips.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
190 approved reviews, newest moderated first
This company not only helps you create unique and fun ads for your small business, but they also have phenomenal customer service! After asking them for clarification on something, they responded by going above and beyond what was necessary to help me out. I'm a very satisfied customer and highly recommend this company! ❤️
By Bambi P.
I subscribed to the Starter plan at $39/month to test the AI video feature for my business. When I went to render my first video - a test I did not want made public - I was informed that all AI-generated videos on the Starter plan are added to their public Community Showcase by default. To keep videos private, you must upgrade to the Pro plan at $99/month. This is nowhere on their pricing page. The plans are compared side by side with no mention of a public/private distinction. A customer has no way of knowing this limitation exists until they've already paid and are actively trying to use the product. For a business owner, this is a serious problem. Draft videos and works in progress should not be made public without informed consent. The fact that this restriction is buried and not disclosed upfront is, at best, a major oversight and, at worst, a deliberate tactic to force upgrades. Yes, I received a refund - but that's not the point. The pricing page should be transparent about what each plan actually includes. I would have considered upgrading to Pro eventually, but discovering a hidden limitation like this after paying killed any trust I had in the company. Potential customers deserve to know what they're signing up for before they hand over their money.
By Mike
Response from Breakout Clips· Mar 3, 2026
Hi Mike, Thank you for taking the time to share your experience. You raise a fair point about the pricing page - the public/private distinction between plans should be more visible there, and we're adding it. For anyone reading, we do want to share the full picture. There is a visible toggle at the animation step showing whether a video will be public or private - this is accessible on the free plan, before signing up for a plan or paying for anything. This is also disclosed in our Terms of Service. And users on the Pro plan have full privacy controls to opt out of the Community Showcase entirely. The community showcase is a core part of what makes Breakout Clips special - it's how our users discover what's possible, find inspiration, and remix each other's videos into something new. It's one of the most loved features on the platform. Public-by-default on lower tiers is standard across AI creative platforms - Midjourney, for example, has several pricing tiers and makes all content public on every plan below their $60/month Pro tier. When Mike reached out to our support team about this, his full refund was processed within 6 minutes. He hadn't rendered any videos yet, and therefore no content was visible in the community showcase page. For full transparency, the complete support exchange is available here: https://cln.sh/WwNySQQn We appreciate you raising this. Feedback like yours helps us improve how clearly we communicate plan differences, and we’re actively acting on it. Wishing you the best.
They say try it for free, but that just to get you to sign up. no free trial available. false advertising I call it. if they start off by lying, I can only imagine what there service will be all about.
By Odera M.
Response from Breakout Clips· Feb 27, 2026
Sorry to see your 1 star review, that's not what we aim for! Just to clarify, the free plan does have limits, yes. This is explained on our homepage before signing up here 👉 https://cln.sh/h2FGgH6Q Our pricing is also linked in the main menu at the top of our website, and can be viewed before signing up: https://breakoutclips.com/pricing/ The free plan is meant to explore the platform, the only limitation being rendering. If you aren't happy with what you see, no pressure. If you ever decide BreakoutClips isn't for you, simply email us at [email protected] to request an account deletion and we'll take care of it promptly. We're a top-rated vendor on Mine (a privacy-first platform). If you want to evaluate quality before rendering, you can browse real videos created by other users in our Community Showcase here: https://app.breakoutclips.com/showcase/ That should give you a good sense of the animation style, quality, and use cases. Thanks again for trying us out, we wish you the best going forward! You can reach out to us anytime at [email protected].
The system was easy to use and love the concept of something coming outside the frame......so cool!!! I posted on LinkedIn and gotten 81 views so far in one day. That is double what I usually get in one week. LOL
By Myra B.
AMAZING 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩
By Ana
Quick response. Very polite and extremely easy to work with. You do not receive customer service like this these days!
By meghan L.
Very friendly and responsive! Troubleshot my issue and provided resolutions above and beyond expectations. Very comforting to have this kind of experience on a product I wasn't very familiar with. Thank you!
By Tiffany H.
I had some questions about the credit system and ai and they replied to my email within a hour and with clear instructions. I will now go ahead and purchase a subscription as I know what I’m getting and how it works.
By 781232
