Money on time
I use it for a different job
By Nicole S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
371 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
371 approved reviews, newest moderated first
I use it for a different job
By Nicole S.
The balance and the way i can transfer money into my account
By Elizabeth
Works amazing
By Paul M.
Branch has the THE ABSOLUTE worst customer service I've ever experienced. That's an incredible feat! It's as they are trained to NOT help! TERRIBLE and they are proud of it!
By Jay A.
Response from Branch· Jul 21, 2023
- Hi Jeryl! Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at [email protected]. Thank you.
I have been trying to get a hold of Branch since Monday. No response it shows the money I owed coming out of my check but then when I go onto the app it shows I never paid it back which is a lie!! No one is answering the phone or in emails!! How do you get a hold of them?
By Ashley M.
Response from Branch· Jul 21, 2023
Hi Ashley, we're sorry to hear about this! We would love to take a look at the issue for you - please reach out to our customer support team at [email protected].
They are terrible! They took my money too! I agree with the other posters. You can't reach them at all. They claim there's already an account with my email and instead of responding to me, they sent that account my paycheck. I've already made over $500 this week. I figure they'll keep that too. If anyone knows anything that can be done about it, please post!
By Terri B.
This bank sucks nobody picks up and you won’t get an email response they steal your money
By Nesha W.
Response from Branch· Aug 30, 2023
Hi there Nesha! We looked into this and it looks like we were able to resolve the issue for you the day after this review was posted! Please let us know if we can ever be of further assistance!
first they say they can do something. then they say they can't do anything. then they say they can do something, book a meeting time, then ghost you. interesting company.
By Ruth B.
Response from Branch· Aug 30, 2023
Hi Ruth, we were unable to locate your name within our system - are you a user of Branch or Uber Pro Card?