Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
371 reviews
BranchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
371 approved reviews, newest moderated first
I had a question about how the cash advance works and how I repaid the borrowed amount. The woman I spoke with was so knowledgable, kind and patient working with me. She explained what I needed to know and listened to my concerns. She went above and beyond for me!!!! VERY appreciative!
By Lynda
Response from Branch· Apr 7, 2026
Hi Lynda, Thank you for the 5 stars! We’re so glad you’re enjoying your experience
Excellent Customer Service
By Janice E.
Response from Branch· Apr 7, 2026
Hi Janice, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Very good explanation
By Mohamed G.
Response from Branch· Apr 7, 2026
Hi Mohamed, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Very knowledgeable and clear communication.
By James G.
Response from Branch· Apr 3, 2026
Hi James, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Someone hacked my account and I still haven’t received my money back a timeline of up to 3 months is unacceptable
By Elegra M.
Response from Branch· Apr 3, 2026
Hi Elegra, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. Branch Help Center. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
Excelente servicio. Gracias
By Israel A.
Response from Branch· Apr 3, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
It’s was a good way keep the money
By Irma Perez R.
Response from Branch· Apr 3, 2026
Hi Irma, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
A great experience with the representative
By Curtis B.
Response from Branch· Apr 2, 2026
Hi Curtis, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
