Brake MastersReviews of brakemasters.com

Need new serpentine belt. Mechanics broke tension and blamed on previous mechanic. Previous mechanic installed brand new tension. Shop broke and charged me to install after I got new one. Put a 6 ribbed belt on my 7 rib system 03 Camry. Now i have clunking noise caused by the tension Brake Master installed and the wrong belt on my car. Mechanic said I HAVE to use that belt even though my previous belt was correct fit. I would not recommend this shop. 6580 S. Fort Apache Rd

I had a coupon for an oil change for high mile cars. $39.95. This includes 5 quarts of oil ,lube,Tire rotation and fluids under hood. When I presented the coupon it doesn't apply to my 2015 140000 mile Ford Taurus it will be 10.00 more. I say fine just do it. My bill was 75.00. Nothing else had been done. He said they used Synthet ic oil. Never told me and claims its the only oil you can use! That's a lie! He gave me a price. He should told me. So my coupon turned out to be the most expensive oil I ever had for that vehicle. Very disappointed!

AVOID AT ALL COSTS!!!! These people are not good at anything - other than messing up your brakes. I initially brought my vehicle in to the Queen Creek location to find out what I needed. They said pads and rotors. I had purchased the new pads and rotors myself and paid this shop for the labor to install them a few days later. Shortly after the service—within about a week—I began hearing a persistent squeaking noise coming from one side of the vehicle. I contacted the shop and was told that this can be normal with new brakes. While I understand that new brakes may squeak initially, it is not normal for the issue to occur on only one tire. I was advised to bring the car back in if the noise continued. I returned the vehicle the following day. After approx one hour of inspection, I was told that a metal component was rubbing against the brakes and that the issue had been fixed. Which in my mind that meant - you did not do the job right from jump. However, the problem did not resolve. A few weeks later, after continuing brake issues and taking additional time off work, I had the vehicle inspected by another repair shop. They disassembled the brakes and informed me that the brake components had been installed incorrectly. They showed me that while the other brake pads were measuring at approximately an “8,” the affected pad was already worn down to a “4,” which clearly indicates improper installation or an unresolved underlying issue. They provided me with written documentation outlining their findings. I brought this documentation back to brake masters to address the matter. Unfortunately, during this visit, my concerns were repeatedly dismissed, and I was told that the issue was not their responsibility. Only after insisting that the brakes be checked again did the staff take another look and then informed me—within a matter of minutes—that the caliper was seized. This raises serious concerns. When I first brought my car in for inspection, this shop had it for over an hour and did not identify a seized caliper. When they initially installed the new pads and rotors, you had the vehicle for over two hours and again did not identify this issue. I also brought my car in for a squeaking noise…this issue was still not identified. Yet it was suddenly discovered in minutes during my most recent visit. If the caliper was seized, this should have been identified before installing new pads and rotors. Had I been informed of this issue upfront, I would not have authorized the installation of the new parts. This suggests that the brakes were not properly inspected prior to installation, which is both negligent and unsafe. Because of this failure, not only were the brakes installed incorrectly, but my safety was put at risk. Brakes are a critical safety component, and improper installation or failure to diagnose known issues could have resulted in serious harm. Which makes me wonder how many more of our vehicles get overlooked because they don’t care and negligence. I would avoid this company at all costs and take your hard earned money elsewhere.