BrainsmateReviews of brainsmate.com

Response from Brainsmate· Jul 7, 2026

Dear James King, We are very sorry that you have this opinion about our site. We'd like to point out that we haven't received any requests from you to our support team. Please contact our Customer Support Team via email at [email protected] so we can look into the situation and resolve your payment issue. Customer Support Team BrainsMate

Response from Brainsmate· Jul 7, 2026

Dear Suood Alalawi, As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue. If you have any further questions, please email us at [email protected]. Customer Support Team BrainsMate

Response from Brainsmate· Jun 29, 2026

Dear Tristan, As far as I can see, we immediately sent you an email once we received your subscription cancellation request. Unfortunately, we have not received any reply from you, so we were unable to finalize the cancellation. By purchasing a subscription, you expressly authorize us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel. Unfortunately, the subscription wasn't canceled in a timely manner, so it was automatically extended to the monthly package. As we can see, you have already contacted our support team and a full refund has been issued to you. Also, your subscription has been canceled and you will not be charged again. We value our users and hope we were able to resolve your issue. Customer Support Team BrainsMate

Response from Brainsmate· Jun 21, 2026

Dear Jaslyne, We are sorry for any confusion regarding the recent charge on your account. Upon reviewing our system, the $29.99 charge was an automatic renewal for the subscription that began with a trial on June 4, 2026. Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. By completing the initial transaction, you acknowledged and agreed to these rules. Because the subscription was unfortunately not canceled before the trial period expired, the system automatically processed the payment for the next billing cycle. To prevent any future billing, we have already canceled your active subscription. You will not be charged again, and you may continue to use all premium features until the end of your current paid period. In case of any questions, please contact our Customer Support Team via email [email protected]