Monday, November 9, 2026 · Customer reviews of US businesses

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Brainsmate Reviews | Read Customer Reviews of brainsmate.com

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BrainsmateReviews of brainsmate.com

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The Fair Hearing score

3.9/ 5

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826 reviews

Brainsmate3.9Average

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About Brainsmate

Join our community What is BrainsMate? Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind. 🧠 Assess Your Intellect Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style. 🎯 Train & Improve Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes. 🌱 Expand Your Growth Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth. Challenge your brain Need assistance? No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team. Contact Us

Brainsmate (brainsmate.com) has 826 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: brainsmate.com
Website: brainsmate.com
Category: Education Services
Listed on The Fair Hearing: 2026

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Brainsmate reviews

Showing 164 reviews with 1 star · Clear filters

Jul 31, 2026
Unauthorised hidden transactions and…
Unauthorised hidden transactions and won’t refund money!!
By Bashar I.
Response from Brainsmate· Jul 31, 2026
Dear Bashar, Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue. We'll be happy to assist you! Customer Support Team BrainsMate
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Jul 30, 2026
This is a scam
This is a scam. Claims to be a free IQ test but requires a $1 payment to access results which auto enrolls you into a monthly subscription. States in their subscription policy that you can cancel at any time in your profile settings but are unable to do so. Forces you to contact customer service to cancel your hidden subscription once you become aware. Customer service unwilling and able to answer questions about deceptive business practices when questioned. Simply cancelled my subscription and avoided the questions.
By Taylor F.
Response from Brainsmate· Jul 31, 2026
Dear Taylor, Thank you for sharing your feedback. We can confirm that we received and reviewed your request, and your subscription has now been successfully cancelled. We would also like to clarify that the recurring nature of the subscription is indicated during the purchase process. Our team is continuously working to improve the website and user experience. We apologize for any inconvenience you experienced and appreciate you taking the time to share your feedback. Kind regards, Customer Support Team BrainsMate
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Jul 29, 2026
They cheated me, you sign up for a $1 IQ test and unknowingly, they sign you up for a $29 subscription!!
I signed up for the $1 IQ test. Did that, never thought about it again. I am now getting charged $29 for a subscription, I did not sign up for this and was not aware that I did. Thankfully, I paid the $1 with a gift card, so the $29 keeps getting rejected due to no funds. I have reached out to the team but have not heard back. I want my account deleted, I feel cheated.
By Sydney S.
Response from Brainsmate· Jul 29, 2026
Dear Sydney, Thank you for reaching out. We’re sorry to hear about the frustration this situation has caused. We have located and reviewed your request, and we can confirm that your subscription has been cancelled and your account has been deleted as requested. No further subscription charges will be made. We apologize for any confusion regarding the subscription and appreciate you bringing your concerns to our attention. Customer Support Team BrainsMate
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Jul 29, 2026
Need to pay
Need to pay. Not everything you should make a business.
By Syahmi A.
Response from Brainsmate· Jul 29, 2026
Dear Syahmi Azahar, We understand your frustration regarding the cost associated with accessing the IQ test results. We appreciate your perspective and understand that not everyone may feel comfortable paying for this type of service. Your feedback is valuable to us and will be taken into consideration as we continue to improve the BrainsMate experience. Thank you for giving BrainsMate a try and for sharing your honest thoughts. Customer Support Team BrainsMate
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Jul 28, 2026
Avoid avoid avoid
I wish I’d seen the reviews before using their service. Paid the $1 for the trial and to get my test result (probably inaccurate anyway). I only wanted the result, so after paying the $1 I followed the convoluted cancellation process on the same day. A week later I get a £22 charge. They had received my email requesting a cancellation. Their website states that it auto renews after the trial and the emails following my complaint say “ By purchasing a subscription, you expressly authorize us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel”. I did cancel, why am I being charged 10 or so days after I sent the email requesting cancellation?! They’re refusing a full refund and have offered 50% plus a months free trial 😂😂 DO NOT USE
By Alex and L.
Response from Brainsmate· Jul 28, 2026
Dear Customer, Thank you for sharing your feedback. We take all reviews seriously, but unfortunately, we were unable to locate an account or any recent support tickets under your name with the details provided. We would love to investigate this and resolve any issue you experienced. Please contact our Customer Support Team via email at [email protected].
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Jul 23, 2026
Inaccurate results and hidden…
Inaccurate results and hidden reoccurring charges after paying for test results, advertised online as free and in their own website they say you cancel by going to profile settings which literally don’t exist. paid $1.5 and then 10 days later got a charge for 42 aud scam through and through would not recommend cancel my subscription!
By Roland B.
Response from Brainsmate· Jul 23, 2026
Dear Ronald, We are sorry to hear about your negative experience. We aim to be fully transparent about our pricing structure. The initial charge covers a trial period, after which the subscription automatically renews unless canceled during the trial window. Please contact us at [email protected] so we can locate your account, ensure your subscription is canceled immediately, and help address your concerns regarding the charges Customer Support Team BrainsMate
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Jul 23, 2026
Beware
Beware! The initial IQ report provided to you requests for a $1 charge, but what is hidden is a recurring $29.98 charge where the first charge will go through regardless of any escalation back to the bank or the company (I did this within a 10 mins of seeing this charge). Will never recommend a dishonest company like this one.
By rin
Response from Brainsmate· Jul 23, 2026
Dear Rin, By purchasing a subscription, you expressly authorize us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel. Unfortunately, the subscription wasn't canceled in a timely manner, so it was automatically extended to the monthly package. We'd like to point out that we haven't received any requests from you to our support team. Please contact our Customer Support Team via email at [email protected] so we can look into the situation and resolve your payment issue. Customer Support Team BrainsMate
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Jul 22, 2026
Scam
This is scam! I payed 1 USD for one test,i didnʼt agree on a 30 USD monthly subscription.I want a refund.
By Никола К.
Response from Brainsmate· Jul 22, 2026
Dear Customer, We’re sorry to hear that you feel this way and regret that your experience has left you dissatisfied. We understand your concerns regarding the payment and subscription. Please note that the subscription terms and pricing information are provided during the purchase process. We can see that you have already contacted our Support Team regarding this matter. We hope that our team has can assist you and address your concerns. If you require any further assistance, please don’t hesitate to reach out to them again. We value your feedback and appreciate the opportunity to improve your experience. Customer Support Team BrainsMate
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