Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,615 reviews
BraceAbilitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.
BraceAbility (braceability.com) has 1,615 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 191 reviews with 1 star · Clear filters
I bought a size XL and received a S
By Guillermo
Response from BraceAbility· Sep 24, 2026
Thank you for sharing your feedback. We’re sorry to hear you ordered a size XL but received a size S. We understand how frustrating it is to receive the wrong size, and we appreciate you bringing this to our attention. Please contact us via email at [email protected] or call us at 866-712-7808, and our Care Team will be happy to assist you with this issue.
Shouldn’t you send me what I ordered before asking me to review it?
By customer
Response from BraceAbility· Sep 24, 2026
Thank you for sharing your feedback. We apologize for the confusion caused by the review invitation email. It was sent automatically and was not intended to suggest that you had already received your order. According to the tracking information, your package is expected to arrive on Saturday, September 26. We appreciate your patience and understanding.
Shipping ( Priority mail..) took far TOO LONG.
By No N.
Response from BraceAbility· Sep 23, 2026
Thank you for sharing your feedback. We’re sorry to hear that your Priority Mail shipment took longer than expected. We understand how frustrating a shipping delay can be, especially when you selected a priority service. We appreciate you bringing this to our attention and apologize for the inconvenience.
After I ordered from you, I found them on Amazon for $6/pair cheaper and quicker delivery. I wold rather cancel this order.
By Kim B.
Response from BraceAbility· Sep 23, 2026
Thank you for reaching out. We understand that you would like to cancel your order. Your package has already shipped. You may return it unopened and unused. When the carrier attempts delivery, you may refuse the package and request that it be returned to the sender unopened. Alternatively, if you receive the package, please keep it unopened and contact us so we can assist you with the return process. We apologize for any inconvenience and appreciate your understanding.
I ordered Neuropathy Compression Socks and Sleeves size small. I have small foot, 5.5 very slim and bony. The socks I received would fit my four year old grandchild. The process to return/exchange the socks is so complicated and at my expense, I’d rather eat the cost and throw the socks in a drawer. IMO, it’s not worth ordering from this company unless you know what you’re getting is exactly what you need. And, still yet after my response the company still didn’t respond responsibly.
By Diana
Response from BraceAbility· Sep 20, 2026
Thank you for sharing your feedback. We’re sorry to hear the compression socks and sleeves were much smaller than expected and that the return and exchange process felt complicated. We understand how frustrating this experience can be, especially when the sizing did not meet your expectations. We appreciate you bringing your concerns about sizing and returns to our attention.
The brace is not adjustable around the leg in order to fit correctly
By Ali
Response from BraceAbility· Sep 20, 2026
Thank you for sharing your feedback. We’re sorry to hear the brace did not provide the adjustability you needed for a proper fit. We understand how frustrating that can be, and we appreciate you bringing it to our attention.
The sizing chart is completely wrong. Their “return and exchange” policy does not inspire any confidence. All the risk sits entirely with the customer, contingent on the return meeting what appears to be very rigid guidelines that the company believes the product was merely tried on and does not have any trace of wear, otherwise I will be out both a brace and my money. I will be keeping my useless, oversized brace as a reminder that internet purchases for medical devices isn’t always a good idea.
By Melissa S.
Response from BraceAbility· Sep 18, 2026
Thank you for sharing your feedback. We’re sorry to hear the brace did not fit as expected despite using our sizing chart. We understand your concerns about the return policy and how frustrating this experience has been. We appreciate you bringing your concerns about sizing and returns to our attention, as your feedback helps us identify areas for improvement.
I paid for priority mail. My package is going to arrive on the same day that regular shipping takes. More than 5 business days. Meantime I am in pain and need the device.
By Adrienne
Response from BraceAbility· Sep 16, 2026
Thank you for your feedback. We’re sorry your package is taking longer than expected, especially after paying for priority shipping. We understand the frustration and apologize for the delay. Please check your email, as we’ll process a refund for the shipping cost.
