Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
14 reviews
Box UnboxedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Box Unboxed Corp, Inc. is an American technology company that focuses on e-commerce, software development, and content creation, headquartered in Miami, Florida, United States.
Box Unboxed (boxunboxed.com) has 14 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 4 reviews with 1 star · Clear filters
I sent a S21 5g to them 2 weeks ago. They said I had lied about the screen. They said it was heavily damaged and they could only give ne£20. My phone was kept in a case which covered the screen and I luckily have photos of it before I sent it to unboxed. So demanded my phone returned. Dreadful company and will be reporting them
By ARLENE H.
Wrong computer monitor was sent. I emailed the company back in march and they still have not responsed.
By Kirsty M.
I would give zero stars if I could. My order was placed, payment taken and no delivery of the purchase. Once I was able to track it, it said it was delivered but it wasn't. I finally was able to get customer service who informed me it was accidentally marked delivered even though it wasn't and then it was determined that it could not be shipped internationally (I'm in Canada). This information was provided 3 and half weeks after I purchased it. It seems to me that it was marked delivered in hopes that I wouldn't notice I didn't receive it however, this was a $1900 purchase. I feel like I was being scammed. No one bothered to reach out to me at all - I had to do the digging to find out what was going on. My first and last purchase with this company
By H. R.
I ordered a 55inch Frame TV Model QN55LS03TAF for a Christmas Present for $975 they then email telling me that they dropped the tv damaging it so they can’t ship it out to me until August 2023 but then they relisted the same model of TV on there website for $1624.99. So much for it not being available until August so they clearly had no intention to ship the tv probably only want peoples credit card info. STAY AWAY
By Jordan B.
Response from Box Unboxed· Feb 7, 2023
We apologize for the order inconvenience but we'd like to clarify that such practices as described in the feedback are not acceptable and go against the values of our company. We take customer trust and satisfaction very seriously and strive to provide accurate information and a positive shopping experience for all of our customers. If there is any information that needs to be corrected, we will make every effort to do so in a prompt and transparent manner.
