Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
194 reviews
Boutique Ottoman JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-End Traditional Handmade Jewelry from heart of Istanbul. Boutique Ottoman provides classic designs with selected gemstones to worldwide customers.
Boutique Ottoman Jewelry (boutiqueottoman.com) has 194 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
194 approved reviews, newest moderated first
good experience good service 1A
By ES
Response from Boutique Ottoman Jewelry· Sep 3, 2025
Thank you so much for your kind words! We’re delighted to hear you had a great experience with us. Your satisfaction means a lot, and we look forward to serving you again in the future. 🌟
This company is very misleading when they say free world wide shipping but do not disclose in an obvious way that customer is responsible for duty / custom charges. So when DHL states you must pay duty import fees, before they can deliver, it’s a charge you are not expecting. Furthermore they don’t even respond to my email and explain that.
By Ray
Response from Boutique Ottoman Jewelry· Apr 14, 2026
We're sorry to hear about your experience. However, we did reach out to you requesting your order number so we could properly investigate your case, but unfortunately we did not receive a response. Regarding customs and import duties — this information is clearly stated on our website, as these charges are set by your country's customs authority and are beyond our control. We'd still love to resolve this for you — please contact us at [email protected] with your order number and we'll look into it right away. 🙏
Boutique Ottoman provides great customer service. They reply promptly to emails and are very helpful.
By Rashelrash
Response from Boutique Ottoman Jewelry· Sep 1, 2025
Thank you so much for your kind words! 🌟 We’re delighted to hear that you’re happy with our customer service. Your satisfaction means the world to us, and we’ll always do our best to assist you promptly. Warm regards, Boutique Ottoman Team
Lovely!! Very pleased with my purchase
By Michael
Response from Boutique Ottoman Jewelry· Sep 1, 2025
Thank you, Michael! We’re delighted to know you’re very pleased with your purchase. 🌟 We hope you enjoy it for many years to come and look forward to serving you again. Warm regards, Boutique Ottoman Team
The craftsmanship is amazing on this piece that I bought and I’m very happy that I found this company. I recently visited Turkey and was short on time, but luckily, I found a way to buy from there and get high-quality products, I highly recommend.
By eddie Q.
Response from Boutique Ottoman Jewelry· Sep 1, 2025
Thank you so much, Eddie! We’re thrilled to hear your appreciation of our craftsmanship and that you found us during your visit to Turkey. ✨ It’s wonderful to know our pieces could make your experience even more memorable. We look forward to serving you again with more timeless designs. Warm regards, Boutique Ottoman Team
fast shipping great support amaizing materials
By Yehia K.
Response from Boutique Ottoman Jewelry· Sep 1, 2025
Thank you, Yehia! We’re delighted to hear you enjoyed our fast shipping, great support, and premium materials. 🌟 Your satisfaction is our top priority, and we look forward to serving you again soon. Warm regards, Boutique Ottoman Team
If you're planning to order from India, I strongly advise against it. I ordered an Aqeeq ring for ₹11,000, and the shipment got stuck at Indian customs. Since it falls under the "semi-precious stone" category, it attracted heavy import taxes. On top of that, clearance can't be done personally—you must appoint an agent who charges around ₹7,000, not including the tax. In the end, the total extra cost is almost equal to the price of the ring itself, making it completely unworthy of the purchase. What’s more disappointing is the response from Boutique Ottoman. They take no responsibility for the customs situation, refuse to recall the package, and do not offer any refund. They were unhelpful and unresponsive when I reached out. I lost ₹11,000 for nothing. Be careful before ordering if you're in India. My date of experience is 6 April, 2022, I couldn’t write the review but same happened to one of friend, so m sharing that no one should be in this situation
By Afreen S.
Response from Boutique Ottoman Jewelry· Sep 1, 2025
Dear Afreen, thank you for sharing your experience. We’re truly sorry to hear about the difficulties you faced with Indian customs. Unfortunately, customs duties, clearance costs, and local regulations are beyond our control and vary by country. As clearly stated in our Terms & Conditions , which must be accepted at checkout before completing any purchase, all international buyers are responsible for their local import duties, taxes, and clearance procedures. We always aim to provide transparency regarding this process and regret that your experience was affected by local customs regulations. Your feedback is valuable to us, and we will continue improving the way we communicate such requirements to our customers. Warm regards, Boutique Ottoman Team
Fast delivery & beatiful ring!
By Shehab F.
Response from Boutique Ottoman Jewelry· Sep 1, 2025
Thank you, Shehab! We’re delighted to hear you enjoyed both the fast delivery and your beautiful ring. ✨ We look forward to creating more timeless pieces for you in the future. Warm regards, Boutique Ottoman Team
