Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
698 reviews
Boundary SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.
Boundary Supply (boundarysupply.com) has 698 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
698 approved reviews, newest moderated first
you keep charging my cc and i have not bought anything new
By KEVIN P.
Response from Boundary Supply· Sep 17, 2020
Hi Kevin, Thanks for writing in! That is not possible on our website as we don't store any credit card information and are not able to manually process cards. Can you please send your information to [email protected] so that we can assist you asap? Thanks!
Great company and very well made products. The only critic would be sometimes the predicted shipping dates are longer than they say. But otherwise, I will continue to order from them!
By Xinghua T.
Response from Boundary Supply· Oct 14, 2020
Thanks for the review and the helpful feedback, Xinghua. :)
Outstanding quality in the Errant Pack. Materials and design is excellent. Only complaint is I wish it was 10-15% bigger.
By Matthew S.
Response from Boundary Supply· Oct 14, 2020
Thank you for the feedback and the review, Matthew. We're always looking for ways to improve, so we appreciate it.
Hey, Received a defective bag but it is being replaced at no charge. Quick and helpful response. Nice other wise. Happy J
By JL
Response from Boundary Supply· Oct 14, 2020
So happy to hear that our team took good care of you! :) We hope you're enjoying your replacement bag.
The quality of the materials is great and they have some pretty clever designs, but their customer service during the first Kickstarter campaign was unquestionably awful. Delays without communication, broken expectations - well, that's Kickstarter for you. Didn't want to go through that again, especially since there was no pricing benefit and little early adopter benefit, so waited until their new design was ready for retail - and they still missed deadlines. Plus, while an ancillary pack wasn't explicitly said to be included, their marketing pictures advertise it without any kind of disclaimer. Their customer service has improved a little, in that they're now apologies and not outright deception, but I don't plan on buying from them ever again. Would've given 1 star, but the build quality and materials of the new pack really are good, and the price is, surprisingly, competitive. When did packs get so expensive?
By Darren L.
Response from Boundary Supply· Oct 13, 2020
Hi Darren! We appreciate your review. We're so sorry for the experience you had with customer service, we definitely know we can improve. We're changing how we operate in the hopes that we can regain the trust of our customers. We hope you'll give us another chance!
Was on the hunt for quite some time to find the perfect bag, and Boundary hit it out of the park. The errant bag is no my every day bag. It has held up well for the 6 months I've had it and it hold everything I need for either a day out in town, a weekend trip, or all my my gear I need for a photo shoot. Would definitely recommend this as a commuter/ weekend bag.
By Dominic
Response from Boundary Supply· Oct 14, 2020
Thank you so much for your review of the Errant, Dominic. We're so glad you love it!
Best and most versatile backpack I’ve ever owned. Was able to eliminate other packs and consolidate to only my Boundary Errant!!
By Steve P.
Response from Boundary Supply· Oct 14, 2020
Wow, Steve! That's awesome! Thanks for the review.
I got the black version. Looks professional and fits into an office environment. Versatile and keeps my stuff secure and easily accessible.
By Gayendra
Response from Boundary Supply· Oct 14, 2020
Thanks, Gayendra! We're so happy to hear that. :)
