Disappointed Long Time Supporter
Disappointed Long Time Supporter I had purchased just about every product this company has to offer. Usually, they got delivered in a timely manner and when things didn't go quite right, I always had Mikey to contact. However, my last order involved a lot of items that had come out. I ordered my stuff back in October 2019. I didn't get them until Feb - March. There were never any updates sent out. I also had to pay a tariff when I got the items delivered which costs me $150. However, what I was most upset about was the lack of automatic updates or the lack of attention to a customer who has contributed by purchasing about $2k worth of products and more through word of mouth promotion for this company.
By Roberto M.
Response from Boundary Supply· Sep 24, 2020
Hi Roberto, Very sorry to hear about this experience. I greatly appreciate your continued support and repeat business. We have since completely overhauled the CS team and our order fulfillment services. Everyone is 100% in house to provide a much better experience for our customers. Please reach out so we can look into reimbursements to make things right, you can reach me at [email protected]. Thanks again!

