bostonscally.comReviews of bostonscally.com

I own 3 of their hats, each one fitting a little different. I ordered a 4th and it was way too big. I sent it back and they didn't refund the shipping and charged me a handling fee, so basically I paid $22 to try on a hat. Their response was laughable. I don't recommend this company. Their sizes are inconsistent and their service is poor.

Horrible Customer Service!! I bought 2 hats that were too big! I was able to exchange 1 hat and they refused to exchange the second hat! They wouldn't even refund my money, return my original hat and they exchanged hat was cheaper that the first hat and they didn't refund me the difference! I would not buy another hat from this company!!!

They are awful to work with. They are saying the hat can't be returned since it is 14 days past the purchase date even though they just delivered the hat days ago. I used a body measuring tape to determine the hat size and it didn't fit. I asked to replace it. The process went outside of their 14 day window so they determined it's my fault that it falls outside of their policy. RIP OFF COMPANY They caused the 14 day delay. I used their label and return process.

I’ve been ordering for years. I love the hats but the customer service is now substandard and very poor. I have not received my hat after paying for expedited shipping. No responses to my many emails and they no longer can be contacted by phone. Aggravated in Massachusetts!!

I do not recommend it. The Repel 8-Panel Boston Scally Cap - Black the material filled to cheap.

Cheaply made way way overpriced hats. There order and delivery process is also slow and overpriced. And if you wish to return it or exchange it forget it. They charge a restock fee and you still have to pay for all shipping. So a hat I got was og 49$ but with tax and the cheapest shipping it was 65$ for a hat that at most should cost 15-20$ Save your money.

Beautifully made cap. I ordered the laser beam cap. I loved it right out of the box. Good fit, well made, great looking cap and comfortable to wear. Note: If you’re between sizes like I am (I’m a 7 3/8) get the next smaller size (7 1/4).

We purchased a hat in March after supporting the company for quite some time. Life happens, and we didn't get to open the box until the end of April, after the return/exchange period. My husband contacted Boston Scally via their info email for an exchange because the return link does not allow you to proceed once it detects the expiration of the return/exchange period. NO REPLY. I tried again from my email and finally got a reply this past week. They clearly didn't read the email explaining the above situation and pointed us to their return link. I wrote back and explained we emailed back in May, only to be told that they have yet to receive our email and, therefore, we must not have sent it. I even sent a screenshot of my husband's email on May 2nd, and they STILL insisted we never sent it. (?!) They once again pointed us to their return link. I explained that it would not allow us to proceed and that we didn't want to return the hat. We wanted an even exchange. My husband thought the hat looked a little crushed from the box, but turns out it was completely misshapen and defective once I looked at it. The middle seam runs diagonally across the top front it the hat, and the rest of the hat is offset! I explained that to their customer service and sent photos of the hat. They did not even acknowledge the images and said they were sorry that "I" was not "satisfied" with the hat I received and could not help me due to the expiration of their return/exchange window. Now, I understand about return policies and people wanting their money back, but I only wanted an exchange for a good hat. All I received were very condescending emails saying they were so sorry for the inconvenience and would not be able to help due to their policy. Both my husband and I work in the service field. We pride ourselves in providing great customer service by going above and beyond policies and rules (when the onus is on us) and providing common courtesy, respect, and customer service to loyal customers. Needless to say, they lost a customer for their rude and condescending customer service and one crappy hat. #FAIL #BostonSCALAWAGS