Bosch USAReviews of bosch.us

I needed a compact washer and dryer and wanted the most reliable option, especially a ventless dryer. After a lot of research, I chose the Bosch 800 Series dryer at about $2,000, nearly double the competition. I based that on strong expert reviews and Bosch's reputation for reliability. I skipped the extended warranty, since it seemed unnecessary for a premium appliance. Sixteen months later, the dryer stopped working. The service visit costs $199, plus $25 per 15 minutes of diagnosis, which would have come to nearly $350. The technician found the motor had failed. The motor is the heart of the machine and, according to public information, is designed to last around 10 years. This is not normal wear and tear, so I assumed it would be covered. The repair quote was almost $1,000, half the price of a new dryer. The technician even said it might not be worth repairing, because you never know what else turns up once the machine is opened. He kindly waived his visit fee and suggested I contact Bosch customer service. That took two weeks and a lot of back and forth. Their answer was a "goodwill" offer to cover 50% of the part, which came to $115 off a $1,000 bill. A $2,000 appliance should not fail at 16 months, and a company that markets premium reliability should stand behind its products. I won't buy Bosch again, and I'd think twice before recommending it.

I bought a Bosch 800 series dishwasher from Lowe's and was installed on September 4, 2025. The left hinge of the dishwasher broke and I was unable to open or close the dishwasher door on September 19, 2026. When I called the Bosch dishwasher customer service, they initially said that it will be fixed for no charge stating that it is barely outside the one year warranty period, and scheduled a technician to come out and fix it. The technician sent me a messsge stating that there will be a charge of $195 to $250 if I wanted to cancel it I should. Today on September 21, 2026, the customer service rep Tyrone said they cannot waive the fees, although it is defective hinge which came off the nylon track. It. Even the supervisor said today that their company policy is not to waive service for free for defective product. What company makes a product that is more than $1,400 and a part like door hinge breaks barely out of the warranty period. This is fraudulent, I would like to see if state attorney generals office will resolve this issue. I will never recommend anyone to buy this product to anyone I know. I will also report it to someone who has millions of instagram folliwers.

I special ordered a gas cooktop from a big-box retailer and although it arrived as scheduled, it was missing the pressure regulator needed to complete the install. I called Bosch customer service that same day, expecting them to quickly ship out the replacement part. After several follow up calls to check on the status of my request, I was given a case number and asked to email a copy of my receipt to their parts division. I waited until Monday to call and check on the status of the replacement parts, only to be told that they don't provide replacements for missing parts and I have to contact the dealer where I purchased the unit as they would have the replacement parts I need. I drove to the local retailer where I purchased the unit and they did not stock replacement parts and were unaware of the Bosch policy. (The retailer did thankfully offer me a $100 refund so I could purchase the missing part from the Bosch parts website.) I'm currently waiting for the missing part to arrive so I can finish the cooktop installation. I was not upset that the part was missing. Mistakes happen. What was upsetting was the "not my problem" attitude I got from various parties in the Bosch customer service stream.

What an enraging experience has been trying to find accountable this joke of a brand Bosch for the piece of junk they sold us. Expensive garbage, bad customer service. I wouldn’t take another of their appliances for free

If I could rate it lower I would. I am still waiting for a call back regarding my dishwasher since last Friday. How long does it take? I would never buy another Bosch product as long as I live.

I purchased a Bosch Dishwasher from Home Depot on 4/9/25. It was installed on 4/15/25 by Home Depot. The dishwasher worked well for about 3.5 months, but then stopped working. I contacted Bosch support originally on 9/8/25. I was given #4105571609 and a repair was scheduled. When the repair company contacted me, they were in the middle of Pennsylvania and not in my area. I called Bosch back on 9/17/25 and they assigned a local repair company (Affordable TV and Appliance). The repair company came out on 10/8/25 but was unable to diagnose the issue. They sent another repair tech out on 10/14, and he was able to review the issue and identify required parts. The repair company ordered the parts. However, when I called for an update on 11/21/25, they advised Bosch had not approved the order. I then called Bosch back quite upset as it been over 2 months since the repair started. Part order was approved, and the repair company came out and replaced a pump on 12/2/25. The pump replacement did not solve the issue. He researched a bit and said he would order additional parts. I have been calling the repair company regularly, and as of today there no eta when my dishwasher will be repaired. It has now been 5 months since my repair ticket with Bosch has been open. The repair tech came to my house again on March 3rd with additional parts to replace. He replaced the parts and the dishwasher still did not work. He deemed the dishwasher irreparable. I contacted Bosch shortly thereafter and was asked to provide a zero balance receipt. Supplied the email that Home Depot sent when I purchased the dishwasher. This was insufficient per Bosch. Went to Home Depot and got a copy of the zeroed out invoice. Emailed the invoice to Bosch on 3/16. Had not heard back. Called and spoke with Bosch on 4/16, and was told that the information provided by Affordable TV and Appliance did not state that the dishwasher was irreparable. Bosch sent a list of repair techs asking that we start the process over concerning possibly repairing/replacing the dishwasher. The list included Affordable TV and Appliance. I also spoke with Chrissy from Affordable TV and Appliance on 4/16. Per her computer system, the master technician wrote that the dishwasher was irreparable. I asked that the manager, Kelly, call me back and provide me with copies of the information sent to Bosch.

I don’t usually write reviews, but this experience deserves one. Our Bosch dishwasher failed completely after just 11 months, and it's now totally unresponsive. For something at this price point, that’s already hard to justify, and it only went downhill from there. We had a technician out three separate times, and each visit meant waiting about a week for parts, then another two weeks just to get him back out. This dragged on for nearly two months. In the end, he admitted there was nothing he could do and shared that these units are largely made with cheap plastic components, which honestly explains a lot. At the same time, dealing with Bosch warranty support was just as frustrating. I had registered the product within 30 days of purchase and already uploaded my Costco receipt, then provided it again when asked. They refused to accept the invoice directly from Costco’s site and told me I needed to go back to Costco for “proof of purchase.” When I sent the exact proof of purchase Costco emailed me, they claimed it looked like something I created in Word and implied I was trying to pass off a forgery. That was honestly the most insulting part of this whole process. Even when it worked, the dishwasher was average at best, nowhere near worth the premium price. The bigger issue is the complete lack of respect for your time. Between the delays, the runaround, and the way this was handled, this was easily one of the most frustrating product experiences I’ve had. Bosch has lost a customer for life. I would strongly recommend staying away.

Never buy a Bosch dishwasher! Although I had been a very happy Bosch dishwasher customer for decades, the one that I purchased in April 2024 was a disaster from the start. It started to malfunction within a few months and by June 2025, it became unusable. Although Bosch has promised that it would be repaired, it has not been! We got a lemon and our wonderful repairman has not been able to fix it, despite 7 repair trips to our house and multiple direct calls by him to Bosch. It was "escalated" several times and we were promised that supervisors would review our case and call us back. But no one EVER has called us back or helped. We have all of the documentation but Bosch doesn't seem to care. Amongst other things, the unit doesn't drain correctly, it leaks, it sometimes just shuts down, etc. etc., etc. There is no pattern to the malfunctioning. We have spoken to Natale, Dominica, David in Spain, and more "customer service" representatives that we can enumerate. Bosch, if you are reading this, please reply to me immediately. I am no longer willing or able to be patient or understanding. Shame on you.