Boris FXReviews of borisfx.com

Response from Boris FX· Jun 2, 2025

Hi Claudio, We are truly sorry to hear your account was deleted without warning—that’s not how we want anyone to be treated. We understand how maddening it is to lose access after paying, and I apologize for the frustration you’ve experienced. We’d like to investigate exactly what happened. Could you please email us at [email protected] with the email address or username associated with your subscription? Once we have those details, we’ll look into why your account was removed and get things sorted immediately. Thank you for bringing this to our attention. We’re committed to improving our service, and we appreciate the opportunity to make this right. Best regards, Boris FX Team

Response from Boris FX· Jun 2, 2025

Hi Luca, We are very sorry you’re having trouble and that our team didn’t follow up to make sure Boris Graffiti was fully installed. That’s not the experience we want for anyone. Thank you for letting us know, and again, our apologies for the inconvenience. We’ll be more diligent about follow-up going forward. Best regards, Boris FX Team

Response from Boris FX· Jun 3, 2025

Hi Allistair, We’re sorry to hear about the trouble you’ve had with Optics, especially after being a long time customer of the older DFT tools. We understand how frustrating it is when software doesn’t behave reliably—especially mid-project—and we appreciate you taking the time to try the new version. Optics was designed as the next generation of our DFT plugins, with added features and support for modern systems, but we know the transition isn’t always seamless. If you’re still open to it, we’d be happy to keep working with you to troubleshoot the Photoshop crashes and ensure a smoother experience. Thanks again for the feedback—it helps us improve. Best regards, Boris FX Team