BoostinfiniteReviews of boostinfinite.com

I'm a recent customer to Boost Infinite. I'm set up with auto pay, but they're not using this service to collect the funds from my debit card account and keep telling me that I need to pay my bill as they add on more charges. I talked to a customer service technician and after 45 minutes, he could find no reason why this was happening. I called my bank and they had no request for funds from this company. I'll have to try to pay this off and somehow cancel this crap. Don't waste your time and money with Boost Infinite!!

This company needs to seriously change the way they view their customers. Just because I'm a current customer does not mean that I'll remain a customer; especially, after what I just went through. To put things into perspective, if I could give them a zero star rating, I would. After all, I'm paying for a service that isn't even working. I've spent over 2 and a half hours, across 3 days, with customer service only to be told that a ticket will be created. The representative even told me that someone will reach back out to me within 48-72 hours. To make a long story short, the ticket was closed without any notification. Nobody reached out to me either regarding the solution to the ticket. When I followed up, I was told that the ticket was closed because there was not an issue with my wireless network. I thought this was rather strange considering that the new iPhone 15 Pro Max that I got from Boost Infinite says otherwise. I continue to get the SOS flag with no access to internet or phone calls. The issue is still present even though Boost Infinite's team told me that there is no problem. I don't know what to make of this. When I request to speak with senior management, I was told that the highest level I can speak with is the escalation's manager. I've worked with two of these managers, and they couldn't resolve my problem. I was told by the second manager that I won't be able to speak to anyone higher up either because his position is the highest level any customer can speak to regarding these issues. Even if he was to escalate the issue to corporate, it'll be in the form of a ticket and does not guarantee that anyone will reach back out to me. Really? What kind of business will put their customers so low on the totem pole that senior management at corporate level will not listen? Are customers not important to a business these days? The bottom line here is, I hope Boost Infinite will change the way they support their customers. As of current, their support system is lacking and not worth mentioning. I'm still without service and nobody is pursuing the root of the problem.

Transferred my (owned) phone number from number barn to test out Boost Infinite's service prior to bringing my business number over from Verizon. The cell/data service was great after a 6 plus month test drive. I was ready to transfer my phones from Verizon. It's a great thing that they (Boost) screwed up the number porting with my Verizon number. Gave customer service my account & pin # for transfer. During the call with Boost Infinite, Customer Service Rep. says "We must let you know that it's rare but possible you may lose access for 24–48 hrs to calls and texts on the transferring number(s) until the porting is completed". This is a business line, I can't lose it for 15 mins. I stopped everything immediately, thankfully! THIS PART IS THE MOST INTERESTING AND REASON TO NOT EVEN THING ABOUT TRANSFERRING TO THEM!!! Been trying for 7–8 weeks now to port out my test drive phone number back to number barn. I need to get away from this company. The request keep getting rejected, over and over by Boost Infinite claiming wrong Customer Account number and/or Transfer Pin provided (I'm not the only person going through this). Boost Infinite were provided a signed Letter of Authorization by me and a copy of their (Boost) bill by Number Barn's service team. It is in my opinion that "they" Boost Infinite are trapping people using this run around to keep customers from returning or taking their business back to Verizon, AT&T and T-Mobile. Read the other reviews, talk to people on social media. This completely unprofessional company needs a house cleaning, and it's a shame the service is good, so is the price. You get what you pay for, though. I'm contacting the FCC & my State Attorney General's office to file complaints.

They dont want to refund me after FINDING OUT UPS SUPPOSEDLY RECEIVED IT AND NEVER LEFT UPS FACILITY AND NOW BOOST INFINITE WONT RESPOND OR REACH OUT TO UPS TO REQUEST THEIR PHONE BACK BECAUSE I DONT NEED IT ANYMORE AFTER 3 MONTHS. SCAMMERS AND FRAUDSTERS NEED TO BE LOCKED UP. CEO MR MCCARTY

What a bag of deeks. Not even sure this is anything but a scam. Steer clear, they don't respond, so there aren't legit in my eyes.

Please avoid doing business with this company. I wanted to get a phone for my son for Christmas, but I was placed on military orders. Due to military orders, I was unable to activate the phone, therefore they charged me the entire amount of the phone, which was 1882. I attempted to contact customer service and management in the hopes that they would reverse the charges so that I could pay the monthly installments, but they refused, even though I wanted to activate it after 31 days. I offered to pay the remaining in installments, but that request was also denied. Untrustworthy company that does not support the military. I was hoping for a better experience

I tried to set up an account online. It didn't work. There wasn't an explanation (now I know it's because I gave a PO Box address). Today, I called customer service. After speaking to 4 different people and using 45 minutes of my time, I'm told their system can't verify my home address even though Amazon, Fed Ex and UPS all seem to find it with no problem. I lost my temper when they asked if they could ship the sim to my neighbor because they can verify that address. If a company can't even figure out shipping, I don't want to trust my phone service to them.

Have had my iPhone for a month and no one has been able to activate it I have spoken with multiple representatives and no one could help and I kept getting told someone would call me back no one did, and now they are charging me the full price of a phone o can’t even use. 2,000 bucks down the drain they a scammers an I do not recommend