BoostedReviews of boostedboards.com

Item never arrived, but they still charged me shipping and CC fee. When I mentioned that they would earn a 1 star review for that, they threatened to leave a fake 1 star reviuew on our vet clinic. They need to fire or re-train their CS staff.

I'm so sorry that I can't give this company a negative rating because it certainly doesn't deserve even one star. I was looking to buy a $4,000 e motorcycle that is prominently displayed on the company website. When I added it to the cart it showed free shipping. At first I was thrilled but it did not seem right because all other companies were charging approximately $400 for shipping. So I called Boosted USA to confirm the shipping costs. OMG. That's when things got interesting. The person who answered the phone was clueless about what I was trying to buy. He asked me where I had even heard of such a product. I told them that it was on their website which I had on my laptop in front of me. Someone was talking in the background trying to explain to the idiot on the phone what I wanted to buy. I explained about wanting to know the shipping cost from California to New Mexico. The voice in the background said that the cost with shipping would be "over 5K." That would be over $1,000 for shipping. I asked why so much but got no real explanation. I told them about others only charging $400 but they didn't care. In hindsight, based on the utter incompetence of this company, my guess is that they didn't know that New Mexico was part of the United States. Just my guess. After I got off the phone I sent a message to Boosted USA to let them know how incompetent their employees had been. That's when things got even worse as I soon received an email from Debbie. Check other reviews here that mention the infamous Debbie. She at first apologized but then proceeded to tell me that I misunderstood what I was told and that the shipping was approximately $500. She told me that I should have given them an exact address. They never asked for one. Then the email took a turn for the worse. I quote: "You misunderstood our salesman, and now seem to be giving us an attitude. Sir you know where you can go with that." I was shocked. I responded in an email that did have attitude and told them that I would share this horrible experience on review sites. Debbie then told me that if I didn't stop threatening them, she would report my "threats" to New Mexico law enforcement. My only "threat" was to tell the truth about this horrible company and this horrible Debbie person. Do business with this company at your own risk.

I ordered a $2200 ebike for my son's birthday. It said it would be delivered in 3-5 days, which I paid almost $200 for. I also used all the funds I had for the bike. This was Friday. I received an email confirming my order and was told I would be emailed again with tracking info. I kept looking for teaching info and hadn't received it today (Tuesday) so I went back to the original email and clicked into it, only to see that when I accessed the site, my order was canceled the same day I bought it! No contact, no communication. I then checked my card, which said the money is still "pending", so I can't access my funds to order another bike anywhere as a replacement. So they took the money, them canceled it without any reason or communication, and then are holding my funds hostage because they don't know how to properly cancel an order so I can get my money back. They ruined my sons birthday wish.

False advertising. Scooter won't even travel 8 miles. garbage battery / range. DO NOT BUY

The battery failed after 3 months. I cared for the battery and didn’t let it charge longer than it needed. Boosted will NOT warranty it and they will NOT stand behind their product. Seriously, STAY AWAY. Do not fall into the same trap. Check their Instagram comments, I’m not the only one who was mistreated, mislead, and given false advertising to. Their products are NOT made to last, like their website claims.

Absolutely horrible customer service. They truly do not care about customers! On Oct24 I ordered ORDER #12510. They cancelled the order after waiting for no reason... Still waiting for any communication. My card was charged. Total scam company in my opinion

to everyone reading, all of the people complaining about customer support being bad etc its because the company closed. All the support team was done and they literally closed at least for now. During my time with a boosted board, the board is amazing customer service was amazing they even sent me a brand new battery when I needed one because my just died for no reason. Honestly I am sad that this company is gone because all the others have dangerous boards, fakes or for the price you better just buy an e-bike or a car. I road my board for 3 years and it was always good. The only downside to boosted was the battery range and the placement of the motor cables. If you weren't careful enough your cables would damage and you'd need to send your board back for a fix. Oh and also when I ordered my board 3 years ago they had a big issue with boards and it took them about 4 months to send boards to everyone and for that reason, they gave everyone a 300$ to 400$ reduction on their purchase.

TERRIBLE TERRIBLE Customer service! We purchased 10 scooters and 2 boards for a vacation home - received them on 5/31 due to Covid we were unable to travel and only used 4 of the scooters in June ... went back in September to find that 4 of the 10 scooters had bad batteries and would NOT hold a charge!! We finally got a hold of Boosted USA and was told our warranty was not longer valid! Not only was the women (Debbie) EXTREMELY rude - she refused to help us and said they are a small company and can not afford to help! Seriously! I spend over $12,000 and you sent 4 scooters with BAD batteries from your warehouse!! Crazy to me... After I pushed the issue I was offered $50 off a NEW battery for the 4 scooters that are not working... well ok - THE BATTERIES ARE $450 each!!! Absolutely RIDICULOUS! Terrible Terrible company!!! Would give a ZERO out of 10 and strongly encourage you to NOT shop here and find a company that stands behind their products! Strongly regret the purchase and wish I would of done my homework on this company!