BookvipReviews of bookvip.com

We booked our trip thru BookVIP.com, It was a 5 night all inclusive in Punta Cana Dominican for $499 a couple(Not per person but per couple) If booked alone It would have been over $3000. The rooms, service and entertainment at Secrets Royal Beach was outstanding. The communication with Book VIP was also outstanding throughout the process from the time we booked until the time we got back. We would definitely book thru Book VIP again.

We booked our trip with Bookvip.com to go to Cabo and things could not have gone smoother me and my wife stayed at the Villa del palmar the staff was amazing food and drinks were great i would not hesitate to use bookvip again!!

Everything went smooth and services were delivered exactly as promised. The resort was truly fabulous, excellent service and gorgeous facility (Sandos Playacar). Membership is presented in a professional way and they respect your decision whatever it may be. Wonderful trip!

Booked a room at the Tropicana thru this online site, at the end they give you a number you must call to confirm your reservation. After a dozen questions job title, annual salary, names age etc. They send you a email and then confirm the reservations and then reveal the small print you have to attend a 90 min resort preview. Then you have to call a different number to cancel the reservation to which you leave a message so they can call you back don't fall for that press 1 to change a reservation and someone answers right away. I fell for one of these presentations once, supposed to be 90 min but after 3 hours of sales men tag teaming to sell a timeshare I was furious and they finally stopped when I grabbed a salesman by the shirt and yelled what part of no don't you understand. Ruined the first day of what was supposed to be a anniversary get a way

The prices are great only if you meet the terms & conditions- They want you to to sign up for timeshare when you reach destination. In my case i booked westgate Smokey mountain resort on net-i got confirmation that you will receive an email in 15 minutes. Since no email came in 24 hours i called to recheck if my reservation is in place-after a long hold i was told the reservation was not approved-on checking why, they said the hotel is full-i pointed out that if it is full why is the offer still listed after 24 hours-i was told it takes 3 days for them to update the webpage, So he suggested another hotel- i accepted it even though the hotel was 3 star ratings whereas the Westgate has 5 star ratings.After accepting the terms and conditions the rep mentioned everything is OK and went ahead and charged my credit card. but on the next day i again got an email asking them to call on the reservation status. On calling and waiting for a long time i was told the reservation is not confirmed ( after charging credit card and sending confirmation of booking) -No reason was forthcoming-and after pressing for more they informed that since i am working in Sales, I am not eligible ( i guess it is not easy to convince a Sales person to force buy Timeshare). They are on look out for gullible victims Both times since the reps were not good to answer my queries, i asked for a supervisor and both times they informed that the supervisor is not available. On asking for refund there was a long gap and line was disconnected-however i got an email on the cancellation -refund will take 5-7 days. They have one of the worst customer service dept-untrained unprofessional guys somehere outside us- but the rep said they are in Miami-on asking him where in Miami-he said Florida- joke. I asked address but no answer- as i am an resident of south florida i wanted to check. How did the get the BBB rating?? S.Patil, Miami

I purchased a package that was offered online by Bookvip. We went to the presentation for 1hr and 20 minutes for questions on the presentation, the second day we stayed there we did not purchase anything from the resort because we were disgusted. we liked just a handful of employees our last day we received a phone call from someone that worked in the sales department Secrete Papagayo he told me we were going to be charged $800.00 extra because they said the Bookvip offer online scams/fraud they notice english was not my first language. The package that I purchaced did not include the offer. The guy called the front desk to kick us out the resort since i refuse to pay outside my package. I suffered discrimination! humiliation! I spoke with him and told him once I return back to florida I will have my attorney speak with them the guy came and apologized. such a bad experience I will never return back..! If you are looking to book with Secrete Papagayo be very careful you don't suffer the same like how my wife and I suffered.

I booked a reservation with bookvip.com on 3-7-2016. After I entered all of the necessary info including my payment info I was redirected to a screen that basically informed me that the process was complete. I also noted a number to call. I have made many reservations and this one was by far an awful experience. I never recieved an email of my reservation or any type of confirmation after entering all my info. I called the company and explained that I was concerned and wondered why I didn't recieve an email verifying my reservation and my payment or explanation at all of my transaction with this booking. When I questioned about verifying the price I was being charge and what I was paying for the deposit, the first gentlemen explained to me that in order to secure my date I had to pay the whole amount and not just a deposit. The deposit only secures the booking for that price. I explained that I wasn't clear on that from the website and this among not recieving any type of confirmation about the booking and deposit I wanted to cancel my reservation. He told me ok he would cancel it and I asked to recieve a confirmation that it was canceled via email and he stated he would transfer me to the necessary dept. That's when the nightmare started. I was on hold for at least 20 minutes and then my fiancé called on his phone. We both spoke with a total of 5 different people and when asked to speak with a manager or supervisor they wanted to know if they could help. Sure but their help was only to put us on hold again and we never spoke with anyone that was identified as a manger or supervisor. Finally a rep told me I had to call another number because this dept didn't handle cancelations. Hmmm so why did the first gentleman state he would cancel it and direct me to the dept when I asked for a confirmation. Noone knew why. We asked for the rep's names and they were in such a hurry to place us on hold we often didn't get a name. My last phone call of the night to this company I spoke with a gentleman named Joseph. He started with the same info of how this was the wrong number to call and cancel and I just stopped him and told him I had already heard what he was saying and once again I needed to speak with a manager or supervisor because all I had been doing is being placed on hold and accomplishing nothing of getting this canceled. He informed me that a manager wouldn't be able to help me. Really?!?! Oh and not to mention he was concerned that I would be trying to get him in trouble. Why because I had asked for a supervisor or manager? He gave me a number which I called and left a message to call me back and specifically stated I had been trying to cancel this booking/reservation (for 45 minutes). This morning I called and finally spoke with a lady named Raquel. I told her of my awful experience and wanting to cancel, she apologized. She told me that my reservation had not been processed therefore I did not have one because I didn't call and confirm within 15 minutes. She also stated that my credit card would not be charged. I again asked for a confirmation of canceling via email and she basically stated since I didn't confirm the reservation I had no reservation and wouldn't be charged. I hope not. I explained to her that after the numerous calls placed the night before noone explained this to me and even had a rep to tell me he was canceling my reservation. Too much confusion with this company and dealing with reps that obviously don't know their own policy and I'd rather pay a higher price with someone else other than deal with this.

I booked a trip with Book VIP and they clearly state that you have 7 days to cancel for a full refund. I cancelled 3 days later and have called several times. Still have not got my money back. I asked them when I cancelled, when would I receive my refund back to my account. I was told 5 to 7 days. IT'S BEEN 3 WEEKS! Now they aren't even returning my calls and I can't seem to get through to a person. I'm out almost $800.