Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
662 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
Bookvip (bookvip.com) has 662 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
662 approved reviews, newest moderated first
Bookvip provided exactly what they told us they would! They were helpful from the beginning when I needed modifications to their normal offerings. Then when I had questions while waiting to go on my trip, they would respond quickly.
By Dave E.
Loved my Florida experience! I will definitely be going back!
By Mandy Hogue M.
BookVIP has great vacation package deals at GREAT affordable prices to have an unbelievable vacation!!!!! Both my husband and I enjoyed every minute of our vacation in Los Cabo's, San Lucas A DREAM COME TRUE experience. Thanks to BOOKVIP!!!!!!
By Janie T. R.
Had a great time and great service.
By James R.
Very good deals. All professional. Just need a little more customer service response times improved slightly
By Tom
Great value!
By Robert B.
Hi guys I pretty much read all of the complaints and I just wanted to let you guys know that you can contact the Better Bureau and they will be more than willing to help you guys out don't hesitate whether it's $99 or more. Each customer adds up so if you're not getting a refund please repost that you didn't receive a refund and please contact the Better Bureau.. At 1 (703) 276-0100 complaint do add up to a lot of money. Good luck.
By Bianca W.
Response from Bookvip· May 13, 2017
Hello Bianca Thank you for your feedback and I wanted to follow up with you. These are promotional packages which is why are you saving up to 70% off the retail rate as the resort's are subsidizing the rooms in exchange for meeting the eligibility requirements. Unfortunately, not everyone meets the resort's eligibility requirements for the promotional packages and in that case we can not accept the business and those customers are refunded. We have sent over 500,000 customers on vacations to Mexico alone this year and have more customer video testimonial reviews than any other travel web site. [email protected]. Please contact me so can look into your issue and make amends for any inconvenience Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E Thank you
Everything was great. There was no hidden fees or extra surprises. I really didn't expect that level of service with seeing the BOOKVIP ad on Facebook but it more than exceeded our expectations.
By DeAndre F.
