Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started out from humble beginnings in Columbus, Ohio, and we're still here. Although these days we are packing and shipping millions rather than thousands of titles each year. We've grown by offering a great service to each and every customer, wherever they are in the world. That's what makes us proud.Find the lowest prices for cheap books, cheap textbooks, bestsellers, and more at Bookstores.com. We feature the Largest Online Buyback Catalog.
Bookstores.com (bookstores.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
12 approved reviews, newest moderated first
Don't waste your time and money to try selling them your books. They will only cost you the shipment fee to get back your books or will "recycle" your book without paying. There is not damage or anything on my book, just "not acceptable" and if you want it back, pay for the shipment fee.
By van T.
If I could give this company zero stars I would. BEWARE: After mailing in my books, I received a return email from Bookstores.com that said my gently used textbook had "water damage" and therefore had zero value. After emailing them, with pictures of my book’s condition prior to their receipt of it, they offered to send it back as a one time courtesy if I paid $3.99 shipping. I don’t see how it is my fault that either FedEx or this company’s intake team damaged my book. I've had great results with other companies in the past, and so I DO NOT recommend this one.
By Erin A.
Never had a problem. Their prices may not be the highest for selling back, but at least there were no problems. They paid in about 2 weeks.
By Mimi
I sent two books in and they refused to pay me for one of the books. They would not give a reason or explanation for the rejection. They also do not return books sent to them, even if they reject them. I have sold 12 other books to three other bookstores and had no issues with any of other company, but I felt like Bookstores.com stole my money by refusing to pay me for the book I sent to them.
By JULIA W.
