Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
44 reviews
BookSpaceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BookSpace is the all-in-one commerce platform for self-published authors.Your own bookstore, global print-on-demand, and 100% of your royalties, paid daily.
BookSpace (bookspace.com) has 44 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
44 approved reviews, newest moderated first
Ash was awesome to work with. I had questions about my ebook and paperbacks. Updating to my Pen name, etc and I had my answer in two minutes. Excellent customer service !!!
By Renee
Response from BookSpace· Oct 22, 2026
Renee, thank you so much, we'll be sure Ash hears this! Quick answers matter when you're sorting out details like a pen name, so we're so glad it went smoothly. Enjoy every step of publishing 🙌
These are not my first books. I have over 35 of my books on your platform. I have used LuLu for decades and the switch to you was seamless. I love every book I have printed with you, especially my flip book, Rubies in the Wilderness/Splintered. I will give you the decades now.
By Mia B.
Response from BookSpace· Oct 22, 2026
Mia, over 35 books is incredible, and we're so honored you've trusted us with them! It's wonderful to hear the switch felt seamless and that you love every one. Here's to the decades ahead 📚
Answered even outside of posted hours and walked me through a glitch. Very helpful and got me back on track quickly
By Willie W.
Response from BookSpace· Oct 21, 2026
Thank you so much, Willie! It's lovely to hear the team was there for you even outside our usual hours, and that you were back on track so quickly. Here's to many more books from you 📚
I am new to the platform and needed help. It was offered unstintingly, making my experience very simple. I had made an error and was shown how to fix it. Also, I had something new I wanted to try, and was both helped, and encouraged. I really like the platform and the customer service. I've already talked to two new authors who are afraid to publish, telling them to try it.
By Rina
Response from BookSpace· Oct 20, 2026
Thank you for sharing this, Rina! It means a lot that you felt so well looked after as a new author, and that you're encouraging others to give it a try. Welcome aboard 😊
I was trying to compare printing costs and royalties between KDP and BookSpace and couldn't find a royalty calendar in my dashboard. I sent a message through the chat featureand somene answered within a couple of minutes with the various trim size options, pricing, etc. AND using the book specs I'd listed, gave me the exact pricing information I was looking for for the book I was working on. I'm pretty sure it was a live person based on the answer and. Regardless, the customer service was great, the response time was fast, and my question was answered completely. I have only had positive experiences with the company so far.
By Sandra Bird A.
Response from BookSpace· Oct 20, 2026
Sandra, thank you for this! It's great to hear the answers were quick and gave you just the pricing detail you needed. Wishing you every success with your books 📚
Excellent succes management. Quick response
By Vincent van den B.
Response from BookSpace· Oct 19, 2026
Thanks so much, Vincent! We're really glad you felt so well looked after and that the answers came quickly. We're here whenever you need us 😊
Live technical support. I received responses to problems I had in setting up my book within a few hours—even on Sunday.
By Diane H.
Response from BookSpace· Oct 19, 2026
Love hearing this, Diane. It means a lot to the team that help was there for you even on a Sunday. Can't wait to see your book out in the world 🙌
Ash is great
By scarlettca
Response from BookSpace· Oct 18, 2026
scarlettca, this made our day. We'll be sure Ash hears it, and it will mean a lot to him. Keep in touch if we can help at all with your books 😊
